Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322210 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (154 biz days late)
Active: 46 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
43d
▶ Clock Running
Status: Created
Dec 5 → Feb 9, 2026
43 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 9 → Feb 12, 2026
3 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 9 Created ▶ Running 43 43
Feb 9 → Feb 12 Assigned ▶ Running 3 46
Dispatch 44.0d
Coordinators 4.0d
Field Work 0.0d
Billing 5.3d
✗ SLA Missed
Dispatch
44.0 days
Over SLA
Coordinators
4.0 days
Over SLA
Field Work
0.0 days
Billing
5.3 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 12, 2026 (226 days late)
📅
47.0 days Total Age
⏱️
44.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
52.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 44.0 days stuck in "Entered"
⏱️
Total Delay 52.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
44.0d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
5.2d / 1.0d SLA
Billing Review
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322210
Type: Upgrade
Priority: PC
🚨 44.0 business days
👷
▶
2 Technician Assigned Feb 9, 10:51 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 66d 9h
⏳ 4.0 business days
⏱️
▶
3 5x Labor Added Feb 12, 10:18 AM
5x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Horace Barnes
From: Assigned
To: Completed
Duration in Previous: 2d 23h
🏁
Status: Closed by Horace Barnes
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 5h
💵
Status: Billing Review by Diane Patton Feb 13, 5:47 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 1h 26m
⏳ 0.8 business days
📄
Status: Ready to Bill by Diane Patton Feb 16, 9:28 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 2d 15h
⚠️ 5.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 23, 4:13 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7d 6h, 0m
⚠️ 7.0 business days
🧾
Invoice Created Mar 3, 7:56 AM
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 44.0 business days (threshold: 4.0 business hours)
Exceeded by 43.5 business days
Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Horace Barnes
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-254695

Work Details (5)

Name Type Status Qty Amount Date
WL-03102721 Labor Open 2 $0.00 Feb 12, 10:18 AM
WL-03102722 Labor Open 0.25 $0.00 Feb 12, 10:18 AM
WL-03102723 Labor Open 0.75 $56.48 Feb 12, 10:18 AM
WL-03102724 Travel Open 82 $0.00 Feb 12, 10:18 AM
WL-03102725 Travel Open 82 $0.00 Feb 12, 10:18 AM

Details