Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (59 biz days early)
🕐 Clock stopped: Invoiced (Feb 5, 2026)
39d
▶ Clock Running
Status: Created
Dec 5 → Feb 3, 2026
39 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Completed
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 39 of ? biz days used
▶ Clock Running
Status: Closed
Feb 3 → Feb 5, 2026
2 business days (counted)
Running total: 41 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 41 of ? biz days used
Created: Dec 5, 2025
Invoiced: Feb 5, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Dec 5 → Feb 3 |
Created |
▶ Running
|
39 |
39 |
| Feb 3 → Feb 3 |
Assigned |
▶ Running
|
0 |
39 |
| Feb 3 → Feb 3 |
Tech On Site |
▶ Running
|
0 |
39 |
| Feb 3 → Feb 3 |
Completed |
▶ Running
|
0 |
39 |
| Feb 3 → Feb 5 |
Closed |
▶ Running
|
2 |
41 |
| Feb 5 → Feb 5 |
Incomplete |
▶ Running
|
0 |
41 |
Incomplete
0.0d (excluded)
✓ SLA Met
Dispatch
40.0 days
Over SLA
Coordinators
0.6 days
Over SLA
Incomplete (excluded from total)
0.0 days
Created: Dec 5, 2025
Due: Apr 30, 2026
Completed: Feb 5, 2026 (84 days early)
⏱️
40.0d in Entered
Longest Stage
🔄
9 transitions
Status Changes
⚠️
41.6d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
40.0 days stuck in "Entered"
⏱️
Total Delay
41.6 business days over SLA thresholds
SLA vs Actual Time by Status
Tech On Site
0.0d
/ 1.0d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.1d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
📄
Description
Jaco EVO Series Medical Carts
📞
Call Description
GCX Advent 5G Nosecone Upgrade
JPG
PN-0000022838_2026-02-03T23:32:03Z_WO-01322213.jpg
Feb 3, 2026
PDF
GCX_EVO_Series_Medical_Carts_Checklist_Output__2/4/2026 7:11 PM.pdf
Feb 4, 2026
Timeline
📋
Work Order:
WO-01322213
Type:
Upgrade
Priority:
PC
👷
👷
From:
Entered
To:
Assigned
Duration in Previous:
60d 12h
🔧
✔️
From:
Tech On Site
To:
Completed
Duration in Previous:
1m
⏱️
Type:
Labor
Status:
Open
Qty:
0.75
🏁
From:
Completed
To:
Closed
Duration in Previous:
7m
⚠️
From:
Closed
To:
Incomplete
Duration in Previous:
1d 17h
🏁
From:
Incomplete
To:
Closed
Duration in Previous:
7m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
1d 6h
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
1m
🧾
Invoice Number:
SM-253399
Bottlenecks
Entered
Duration: 40.0 business days (threshold: 4.0 business hours)
Exceeded by 39.5 business days
Assigned
Duration: 5.0 business hours (threshold: 4.0 business hours)
Exceeded by 1.0 business hours
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-03090082 |
Labor |
Open |
0.75 |
$56.48 |
Feb 3, 6:29 PM |