Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322269 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 16, 2026

✅ Completed

PC

SLA Clock

Per client agreement · Target: Jun 30, 2025

✗ SLA Missed (156 biz days late)

Active: 48 biz days

🕐 Clock stopped: Completed (Feb 17, 2026)

47d

▶ Clock Running

Status: Created

Dec 5 → Feb 16, 2026

47 business days (counted)

Running total: 47 of ? biz days used

▶ Clock Running

Status: Assigned

Feb 16 → Feb 17, 2026

1 business day (counted)

Running total: 48 of ? biz days used

Created: Dec 5, 2025 Completed: Feb 17, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 5 → Feb 16	Created	▶ Running	47	47
Feb 16 → Feb 17	Assigned	▶ Running	1	48

Dispatch 48.0d

Coordinators 0.0d

Billing 2.4d

✗ SLA Missed

Dispatch
48.0 days
Over SLA

Coordinators
0.0 days

Billing
2.4 days
Over SLA

Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 17, 2026 (231 days late)

📅

48.0 days Total Age

⏱️

48.0d in Entered Longest Stage

🔄

4 transitions Status Changes

⚠️

50.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 90 days old

🚨

Primary Delay 48.0 days stuck in "Entered"

⏱️

Total Delay 50.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

48.0d / 0.5d SLA

Assigned

0.0d / 0.5d SLA

Closed

3.0d / 1.0d SLA

Ready to Bill

2.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        GCX Advent 5G Nosecone Upgrade                    

🔍 Technician Findings

                        GCX Advent 5G Nosecone Upgrade                    

⚠️ Problem Description

                        GCX Advent 5G Nosecone Upgrade                    

📄 Description

                        Jaco EVO Series Medical Carts                    

📞 Call Description

                        GCX Advent 5G Nosecone Upgrade                    

Timeline

📋

Work Order Created Dec 5, 1:05 AM

Work Order: WO-01322269

Type: Upgrade

Priority: PC

🚨 48.0 business days

👷

▶

2 Technician Assigned Feb 16, 11:53 AM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Ashley Luman

From: Entered

To: Assigned

Duration in Previous: 73d 10h

⏱️

▶

2 Labor Added Feb 16, 6:57 PM

Labor Added → Status: Completed

✔️

Status: Completed by Horace Barnes

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 7h 7m, 0m

⏳ 3.0 business days

📄

Status: Ready to Bill by Diane Patton Feb 19, 3:51 PM

From: Closed

To: Ready to Bill

Duration in Previous: 2d 20h

⏳ 3.0 business days

📨

▶

2 Status: Invoice Pending Feb 23, 4:13 PM

Status: Invoice Pending → Invoice Created

🧾

Invoice Created

Invoice Number: SM-254695

Bottlenecks

Entered

Duration: 48.0 business days (threshold: 4.0 business hours)

Exceeded by 47.5 business days

Closed

Duration: 3.0 business days (threshold: 1.0 business days)

Exceeded by 2.0 business days

Ready to Bill

Duration: 2.4 business days (threshold: 1.0 business days)

Exceeded by 1.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PC

Type

Upgrade

Branch

N/A

Technician

Horace Barnes

Scheduled

N/A

Created

Dec 5, 1:05 AM

Invoice #

SM-254695

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03107809	Labor	Open	0.75	$56.48	Feb 16, 6:57 PM