Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322281 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (4 biz days early)
Active: 33 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
29d
▶ Clock Running
Status: Created
Dec 5 → Jan 20, 2026
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 20 → Jan 20, 2026
0 business days (counted)
Running total: 29 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Jan 20 → Jan 26, 2026
4 business days (counted)
Running total: 33 of ? biz days used
Created: Dec 5, 2025 Completed: Jan 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 20 Created ▶ Running 29 29
Jan 20 → Jan 20 Assigned ▶ Running 0 29
Jan 20 → Jan 26 Scheduled ▶ Running 4 33
Dispatch 30.0d
Coordinators 4.1d
Field Work 3.1d
Billing 1.9d
✓ SLA Met
Dispatch
30.0 days
Over SLA
Coordinators
4.1 days
Over SLA
Field Work
3.1 days
Over SLA
Billing
1.9 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 29, 2026 (2 days early)
📅
36.1 days Total Age
⏱️
30.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
39.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 30.0 days stuck in "Entered"
⏱️
Total Delay 39.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
30.0d / 0.5d SLA
Scheduled
4.1d / 2.0d SLA
Completed
3.1d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322281
Type: Upgrade
Priority: PC
🚨 30.0 business days
👷
▶
3 Technician Assigned Jan 20, 1:03 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 46d 11h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-20T17:00:00.000+0000
⏳ 4.0 business days
⏱️
Labor Added Jan 25, 9:29 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Jan 25, 9:38 PM
From: Scheduled
To: Completed
Duration in Previous: 5d 8h
⏳ 3.0 business days
🏁
Status: Closed by Derick Velazquez Jan 28, 8:02 PM
From: Completed
To: Closed
Duration in Previous: 2d 22h
⚠️ 6.5 business days
📄
Status: Ready to Bill by Diane Patton Feb 5, 11:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 15h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 30.0 business days (threshold: 4.0 business hours)
Exceeded by 29.5 business days
Scheduled
Duration: 4.1 business days (threshold: 2.0 business days)
Exceeded by 2.1 business days
Completed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 20, 12:00 PM
Created
Dec 5, 1:05 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03078459 Labor Open 0.75 $56.48 Jan 25, 9:29 PM

Details