Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322330 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Feb 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (149 biz days late)
Active: 41 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
40d
▶ Clock Running
Status: Created
Dec 5 → Feb 4, 2026
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 4 → Feb 5, 2026
1 business day (counted)
Running total: 41 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 4 Created ▶ Running 40 40
Feb 4 → Feb 5 Assigned ▶ Running 1 41
Dispatch 41.0d
Coordinators 1.2d
Billing 0.0d
✗ SLA Missed
Dispatch
41.0 days
Over SLA
Coordinators
1.2 days
Over SLA
Billing
0.0 days
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 5, 2026 (219 days late)
📅
41.2 days Total Age
⏱️
41.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
42.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 41.0 days stuck in "Entered"
⏱️
Total Delay 42.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
41.0d / 0.5d SLA
Assigned
1.2d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
02/04/2026 LIser- Replaced and reconfigured nosecone.
🔍 Technician Findings
02/04/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322330
Type: Upgrade
Priority: PC
🚨 41.0 business days
👷
▶
2 Technician Assigned Feb 4, 11:24 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 61d 10h
⏱️
Labor Added Feb 4, 8:52 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Luis Iser Feb 4, 8:58 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9h 34m, 0m
⏳ 2.4 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 6:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 41.0 business days (threshold: 4.0 business hours)
Exceeded by 40.5 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03092201 Labor Open 0.75 $56.48 Feb 4, 8:52 PM

Details