Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322385 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2501 N Orange Ave., Orlando FL, 32804-7606

Dec 5, 2025 → Jan 29, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (4 biz days early)
Active: 33 biz days
🕐 Clock stopped: Completed (Jan 26, 2026)
30d
▶ Clock Running
Status: Created
Dec 5 → Jan 21, 2026
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 30 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 21 → Jan 26, 2026
3 business days (counted)
Running total: 33 of ? biz days used
Created: Dec 5, 2025 Completed: Jan 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 21 Created ▶ Running 30 30
Jan 21 → Jan 21 Assigned ▶ Running 0 30
Jan 21 → Jan 26 Scheduled ▶ Running 3 33
Dispatch 31.0d
Coordinators 3.4d
Field Work 3.7d
Billing 7.8d
✓ SLA Met
Dispatch
31.0 days
Over SLA
Coordinators
3.4 days
Over SLA
Field Work
3.7 days
Over SLA
Billing
7.8 days
Over SLA
Created: Dec 5, 2025 Due: Jan 31, 2026 Completed: Jan 29, 2026 (2 days early)
📅
36.7 days Total Age
⏱️
31.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
44.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 31.0 days stuck in "Entered"
⏱️
Total Delay 44.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
31.0d / 0.5d SLA
Scheduled
3.4d / 2.0d SLA
Completed
3.7d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Billing Review
3.9d / 2.0d SLA
Ready to Bill
3.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/4/26 DPatton - are we billing for Wait time?

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322385
Type: Upgrade
Priority: PC
🚨 31.0 business days
👷
▶
3 Technician Assigned Jan 21, 9:05 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 47d 7h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-21T13:00:00.000+0000
⏳ 3.0 business days
⏱️
2x Labor Added Jan 25, 10:05 PM
Type: Labor
Status: Open
Qty: 0.5, 0.75
✔️
Status: Completed by Derick Velazquez Jan 25, 10:12 PM
From: Scheduled
To: Completed
Duration in Previous: 4d 13h
⏳ 3.1 business days
🏁
Status: Closed by Derick Velazquez Jan 29, 12:36 AM
From: Completed
To: Closed
Duration in Previous: 3d 2h
⚠️ 6.0 business days
💵
Status: Billing Review by Diane Patton Feb 5, 11:44 AM
From: Closed
To: Billing Review
Duration in Previous: 7d 11h
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 10, 12:10 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 5d 0h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 1.8 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 31.0 business days (threshold: 4.0 business hours)
Exceeded by 30.5 business days
Scheduled
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Completed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Billing Review
Duration: 3.9 business days (threshold: 2.0 business days)
Exceeded by 1.9 business days
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Jan 21, 8:00 AM
Created
Dec 5, 1:05 AM
Invoice #
SM-254032

Work Details (2)

Name Type Status Qty Amount Date
WL-03078483 Labor Open 0.5 $0.00 Jan 25, 10:05 PM
WL-03078484 Labor Open 0.75 $56.48 Jan 25, 10:05 PM

Details