Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322507 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Feb 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (18 biz days early)
Active: 38 biz days
🕐 Clock stopped: Completed (Feb 2, 2026)
37d
▶ Clock Running
Status: Created
Dec 5 → Jan 30, 2026
37 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 30 → Feb 2, 2026
1 business day (counted)
Running total: 38 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 2, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Jan 30 Created ▶ Running 37 37
Jan 30 → Feb 2 Assigned ▶ Running 1 38
Dispatch 38.0d
Coordinators 1.3d
Field Work 2.7d
Billing 0.1d
✓ SLA Met
Dispatch
38.0 days
Over SLA
Coordinators
1.3 days
Over SLA
Field Work
2.7 days
Over SLA
Billing
0.1 days
Created: Dec 5, 2025 Due: Feb 28, 2026 Completed: Feb 4, 2026 (24 days early)
📅
40.7 days Total Age
⏱️
38.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
42.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 38.0 days stuck in "Entered"
⏱️
Total Delay 42.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
38.0d / 0.5d SLA
Assigned
1.3d / 0.5d SLA
Completed
2.7d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:05 AM
Work Order: WO-01322507
Type: Upgrade
Priority: PC
🚨 38.0 business days
👷
▶
2 Technician Assigned Jan 30, 10:33 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 56d 9h
⏳ 1.0 business days
⏱️
Labor Added Jan 31, 10:55 PM
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Derick Velazquez Feb 1, 9:28 PM
From: Assigned
To: Completed
Duration in Previous: 2d 10h
⏳ 2.0 business days
🏁
Status: Closed by Derick Velazquez Feb 4, 12:14 AM
From: Completed
To: Closed
Duration in Previous: 2d 2h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 6, 6:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
📨
▶
2 Status: Invoice Pending Feb 6, 6:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⚠️ 6.7 business days
🧾
Invoice Created Feb 17, 11:10 AM
Invoice Number: SM-253399

Bottlenecks

Entered
Duration: 38.0 business days (threshold: 4.0 business hours)
Exceeded by 37.5 business days
Assigned
Duration: 1.3 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business hours
Completed
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Dec 5, 1:05 AM
Invoice #
SM-253399

Work Details (1)

Name Type Status Qty Amount Date
WL-03086894 Labor Open 0.75 $56.48 Jan 31, 10:55 PM

Details