Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322560 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 27, 2026
✓ SLA Met (10 biz days early)
Active: 46 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
46d
▶ Clock Running
Status: Created
Dec 5 → Feb 12, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 46 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 12, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 12 Created ▶ Running 46 46
Feb 12 → Feb 12 Assigned ▶ Running 0 46
Feb 12 → Feb 12 Tech On Site ▶ Running 0 46
Dispatch 47.0d
Coordinators 0.0d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
47.0 days
Over SLA
Coordinators
0.0 days
Field Work
0.0 days
Billing
0.2 days
Created: Dec 5, 2025 Due: Feb 27, 2026 Completed: Feb 12, 2026 (15 days early)
📅
47.0 days Total Age
⏱️
47.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
47.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 47.0 days stuck in "Entered"
⏱️
Total Delay 47.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
47.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:06 AM
Work Order: WO-01322560
Type: Upgrade
Priority: PC
🚨 47.0 business days
👷
▶
2 Technician Assigned Feb 12, 11:02 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 69d 9h
🚗
▶
3 2x Travel Added Feb 12, 11:09 AM
2x Travel Added → Status: Tech On Site → 2x Labor Added
🔧
Status: Tech On Site by Robert Lewis
From: Assigned
To: Tech On Site
Duration in Previous: 7m
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.75, 0.5
⏱️
▶
3 Labor Added Feb 12, 11:19 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Robert Lewis
From: Tech On Site
To: Completed
Duration in Previous: 10m
🏁
Status: Closed by Robert Lewis
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 13, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 5h
📨
▶
2 Status: Invoice Pending Feb 13, 5:41 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 3.8 business days
🧾
Invoice Created Feb 19, 8:58 AM
Invoice Number: SM-254032

Bottlenecks

Entered
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Robert Lewis
Scheduled
N/A
Created
Dec 5, 1:06 AM
Invoice #
SM-254032

Work Details (5)

Name Type Status Qty Amount Date
WL-03102821 Travel Open 11 $0.00 Feb 12, 11:09 AM
WL-03102822 Expenses Open 1 $0.00 Feb 12, 11:09 AM
WL-03102827 Labor Open 0.75 $56.48 Feb 12, 11:13 AM
WL-03102828 Labor Open 0.5 $0.00 Feb 12, 11:13 AM
WL-03102835 Labor Open 2.25 $0.00 Feb 12, 11:19 AM

Details