Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322603 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Feb 22, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (159 biz days late)
Active: 51 biz days
🕐 Clock stopped: Completed (Feb 21, 2026)
48d
▶ Clock Running
Status: Created
Dec 5 → Feb 17, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 21, 2026
3 business days (counted)
Running total: 51 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 21, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 17 Created ▶ Running 48 48
Feb 17 → Feb 21 Assigned ▶ Running 3 51
Dispatch 49.0d
Coordinators 3.6d
Billing 1.9d
✗ SLA Missed
Dispatch
49.0 days
Over SLA
Coordinators
3.6 days
Over SLA
Billing
1.9 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 22, 2026 (236 days late)
📅
52.0 days Total Age
⏱️
49.0d in Entered Longest Stage
🔄
6 transitions Status Changes
⚠️
55.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 49.0 days stuck in "Entered"
⏱️
Total Delay 55.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
49.0d / 0.5d SLA
Assigned
3.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:06 AM
Work Order: WO-01322603
Type: Upgrade
Priority: PC
🚨 49.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:34 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 74d 13h
⏳ 4.0 business days
✔️
Status: Completed by Konstantin Barsky Feb 21, 5:13 PM
From: Assigned
To: Completed
Duration in Previous: 4d 2h
⏱️
2x Labor Added Feb 22, 12:00 PM
Type: Labor
Status: Open
Qty: 4.5, 0.5
🚗
▶
2 3x Travel Added Feb 22, 12:09 PM
3x Travel Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 18h 56m
⏳ 4.0 business days
📄
Status: Ready to Bill by Diane Patton Feb 26, 12:05 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
⏳ 2.0 business days
📨
Status: Invoice Pending by Diane Patton Feb 27, 6:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 6h
💰
Status: Invoiced by Yecenia Campos Feb 27, 6:26 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⏳ 1.7 business days
🧾
Invoice Created Mar 2, 11:14 AM
Invoice Number: SM-255231

Bottlenecks

Entered
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:06 AM
Invoice #
SM-255231

Work Details (5)

Name Type Status Qty Amount Date
WL-03115460 Labor Open 4.5 $0.00 Feb 22, 12:00 PM
WL-03115461 Labor Open 0.5 $56.48 Feb 22, 12:00 PM
WL-03115462 Travel Open 170 $0.00 Feb 22, 12:09 PM
WL-03115463 Expenses Open 1 $0.00 Feb 22, 12:09 PM
WL-03115464 Expenses Open 1 $0.00 Feb 22, 12:09 PM

Details