Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01322604 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Orlando — 2005 N Orange Ave STE 101, Orlando FL, 32804

Dec 5, 2025 → Feb 22, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (159 biz days late)
Active: 51 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
48d
▶ Clock Running
Status: Created
Dec 5 → Feb 17, 2026
48 business days (counted)
Running total: 48 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 22, 2026
3 business days (counted)
Running total: 51 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 22, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 17 Created ▶ Running 48 48
Feb 17 → Feb 22 Assigned ▶ Running 3 51
Dispatch 49.0d
Coordinators 3.6d
✗ SLA Missed
Dispatch
49.0 days
Over SLA
Coordinators
3.6 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2025 (248 days overdue)
📅
52.0 days Total Age
⏱️
49.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
53.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026

AI Analysis

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Behind Schedule - Needs Attention
Billing Review • 90 days old
🚨
Primary Delay 49.0 days stuck in "Entered"
⏱️
Total Delay 53.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
49.0d / 0.5d SLA
Assigned
3.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

**WO has Wait Time**

🔧 Work Performed
Installed/upgraded nosecone.
🔍 Technician Findings
Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:06 AM
Work Order: WO-01322604
Type: Upgrade
Priority: PC
🚨 49.0 business days
👷
▶
2 Technician Assigned Feb 17, 2:33 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ashley Luman
From: Entered
To: Assigned
Duration in Previous: 74d 13h
⏳ 4.0 business days
✔️
Status: Completed by Konstantin Barsky Feb 22, 11:19 AM
From: Assigned
To: Completed
Duration in Previous: 4d 20h
⏱️
▶
2 2x Labor Added Feb 22, 1:03 PM
2x Labor Added → Status: Closed
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 1h 44m
⏳ 3.0 business days
💵
Status: Billing Review by Diane Patton Feb 25, 5:37 PM
From: Closed
To: Billing Review
Duration in Previous: 3d 4h

Bottlenecks

Entered
Duration: 49.0 business days (threshold: 4.0 business hours)
Exceeded by 48.5 business days
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Billing Review
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Konstantin Barskiy
Scheduled
N/A
Created
Dec 5, 1:06 AM
Invoice #
N/A

Work Details (2)

Name Type Status Qty Amount Date
WL-03115514 Labor Open 0.5 $56.48 Feb 22, 1:03 PM
WL-03115515 Labor Open 0.25 $56.48 Feb 22, 1:03 PM

Details