Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01323859 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 AdventHealth Winter Park — 200 N Lakemont Ave, Winter Park FL, 32792

Dec 5, 2025 → Feb 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (155 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Feb 13, 2026)
46d
▶ Clock Running
Status: Created
Dec 5 → Feb 12, 2026
46 business days (counted)
Running total: 46 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 13, 2026
1 business day (counted)
Running total: 47 of ? biz days used
Created: Dec 5, 2025 Completed: Feb 13, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Feb 12 Created ▶ Running 46 46
Feb 12 → Feb 13 Assigned ▶ Running 1 47
Dispatch 47.0d
Coordinators 1.2d
Billing 4.3d
✗ SLA Missed
Dispatch
47.0 days
Over SLA
Coordinators
1.2 days
Over SLA
Billing
4.3 days
Over SLA
Created: Dec 5, 2025 Due: Jun 30, 2025 Completed: Feb 13, 2026 (227 days late)
📅
47.3 days Total Age
⏱️
47.0d in Entered Longest Stage
🔄
4 transitions Status Changes
⚠️
51.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 90 days old
🚨
Primary Delay 47.0 days stuck in "Entered"
⏱️
Total Delay 51.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
47.0d / 0.5d SLA
Assigned
1.2d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
4.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23/26 DPatton - This WO is correct, has the correct attachments. It is showng "Duplicate" on the Report - (WO 1340279 was the duplicate and already invoiced :(

🔧 Work Performed
02/12/2026 LIser- Replaced and configured new nosecone.
🔍 Technician Findings
02/12/2026 LIser- Nosecone upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade
📄 Description
Jaco EVO Series Medical Carts
📞 Call Description
GCX Advent 5G Nosecone Upgrade

Timeline

📋
Work Order Created Dec 5, 1:07 AM
Work Order: WO-01323859
Type: Upgrade
Priority: PC
🚨 47.0 business days
👷
▶
2 Technician Assigned Feb 12, 11:42 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Angela Roosa
From: Entered
To: Assigned
Duration in Previous: 69d 10h
⏱️
2x Labor Added Feb 12, 9:33 PM
Type: Labor, Expenses
Status: Open
Qty: 0.75, 1
✔️
Status: Completed by Luis Iser Feb 12, 9:39 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 9h 57m, 0m
⏳ 2.3 business days
📄
Status: Ready to Bill by Diane Patton Feb 17, 4:37 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
⏳ 4.9 business days
📨
▶
2 Status: Invoice Pending Feb 23, 4:13 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254695

Bottlenecks

Entered
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Assigned
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.3 business days (threshold: 1.0 business days)
Exceeded by 3.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Luis Iser
Scheduled
N/A
Created
Dec 5, 1:07 AM
Invoice #
SM-254695

Work Details (2)

Name Type Status Qty Amount Date
WL-03104097 Labor Open 0.75 $56.48 Feb 12, 9:33 PM
WL-03104098 Expenses Open 1 $0.00 Feb 12, 9:33 PM

Details