Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01323972 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 5, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 27, 2025
✓ SLA Met (6 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Dec 5 → Dec 17, 2025
8 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 5, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0
Dec 5 → Dec 17 Assigned ▶ Running 8 8
Dispatch 0.8d
Coordinators 8.5d
Billing 0.2d
✓ SLA Met
Dispatch
0.8 days
Over SLA
Coordinators
8.5 days
Over SLA
Billing
0.2 days
Created: Dec 5, 2025 Due: Dec 27, 2025 Completed: Dec 17, 2025 (10 days early)
📅
9.0 days Total Age
⏱️
8.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 89 days old
🚨
Primary Delay 8.5 days stuck in "Assigned"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.8d / 0.5d SLA
Assigned
8.5d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 300 PUMP, 1PH

Timeline

📋
▶
2 Work Order Created Dec 5, 8:46 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Dec 5, 2:48 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 6h 1m
⚠️ 9.0 business days
✔️
Status: Completed by Kim Pearson Dec 17, 10:18 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 11d 19h, 0m
📄
Status: Ready to Bill by Tami Dawe Dec 18, 9:20 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 1m
📨
▶
3 Status: Invoice Pending Dec 18, 10:44 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created
Invoice Number: SM-249359

Bottlenecks

Entered
Duration: 6.0 business hours (threshold: 4.0 business hours)
Exceeded by 2.0 business hours
Assigned
Duration: 8.5 business days (threshold: 4.0 business hours)
Exceeded by 8.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 5, 8:46 AM
Invoice #
SM-249359

Work Details (1)

Name Type Status Qty Amount Date
WL-03027639 Parts Open 1 $905.50 Dec 5, 8:47 AM

Details