Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324038 ↗ ServiceMax

HIGI LLC • Monthly Annuity • P4

📍 HIGI OFFICE - HIGI — 20 N. Wacker Suite 1642, Chicago IL, 60654

Dec 5, 2025 → Nov 30, 2025

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Dec 11, 2025
✓ SLA Met (9 biz days early)
Active: 0 biz days
Budget: 4 biz days
🕐 Clock stopped: Invoiced (Nov 30, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 5 → Nov 30, 2025
0 business days (counted)
Running total: 0 of 4 biz days used
Created: Dec 5, 2025 Invoiced: Nov 30, 2025
Business Days Used 0 / 4
0 4d budget
Dispatch 0.0d
Coordinators 6.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Billing
0.1 days
Created: Dec 5, 2025 Due: Dec 10, 2025 Completed: Nov 30, 2025 (10 days early)
📅
0.0 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
5.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 89 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 5.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Inventory for November 2025
🔍 Technician Findings
Pulled all reports and requested information from team
⚠️ Problem Description
Inventory for November 2025 - Higi

Timeline

📋
▶
2 Work Order Created Dec 5, 11:18 AM
Work Order Created → Status: Assigned
👷
Status: Assigned by Nicole Floyd
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 6.0 business days
⏱️
3x Labor Added Dec 12, 12:46 PM
Type: Labor
Status: Open
Qty: 1, 513
🏁
Status: Closed by Nicole Floyd Dec 12, 1:07 PM
From: Assigned
To: Closed
Duration in Previous: 7d 1h
📄
Status: Ready to Bill by Nicole Floyd Dec 12, 1:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6m
📨
Status: Invoice Pending by Hannah Shaw Dec 12, 2:01 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 47m
💰
▶
2 Status: Invoiced Dec 12, 2:26 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249046

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Monthly Annuity
Branch
N/A
Technician
Nicole Floyd
Scheduled
N/A
Created
Dec 5, 11:18 AM
Invoice #
SM-249046

Work Details (3)

Name Type Status Qty Amount Date
WL-03035906 Labor Open 1 $990.00 Dec 12, 12:46 PM
WL-03035907 Labor Open 513 $7,541.10 Dec 12, 12:46 PM
WL-03035908 Labor Open 1 $41,123.25 Dec 12, 12:46 PM

Details