Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324057 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 5, 2025 → Dec 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 27, 2025
✓ SLA Met (1 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Dec 5 → Dec 24, 2025
13 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 5, 2025 Completed: Dec 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0
Dec 5 → Dec 24 Assigned ▶ Running 13 13
Dispatch 0.3d
Coordinators 13.5d
Field Work 0.3d
Billing 0.4d
✓ SLA Met
Dispatch
0.3 days
Coordinators
13.5 days
Over SLA
Field Work
0.3 days
Billing
0.4 days
Created: Dec 5, 2025 Due: Dec 27, 2025 Completed: Dec 24, 2025 (3 days early)
📅
13.9 days Total Age
⏱️
13.5d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
14.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 89 days old
🚨
Primary Delay 13.5 days stuck in "Assigned"
⏱️
Total Delay 14.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Assigned
13.5d / 0.5d SLA
Completed
0.3d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 620 PUMP MODULE LD VERSION

Timeline

📋
▶
2 Work Order Created Dec 5, 11:56 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Dec 5, 2:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2h 44m
🚨 14.0 business days
✔️
Status: Completed by Kim Pearson Dec 24, 9:29 AM
From: Assigned
To: Completed
Duration in Previous: 18d 18h
🏁
Status: Closed by Kim Pearson Dec 24, 12:12 PM
From: Completed
To: Closed
Duration in Previous: 2h 43m
⏳ 3.0 business days
📄
Status: Ready to Bill by Tami Dawe Dec 29, 10:11 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 21h
📨
▶
3 Status: Invoice Pending Dec 29, 1:26 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250072

Bottlenecks

Assigned
Duration: 13.5 business days (threshold: 4.0 business hours)
Exceeded by 13.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 5, 11:56 AM
Invoice #
SM-250072

Work Details (1)

Name Type Status Qty Amount Date
WL-03027894 Parts Open 1 $929.50 Dec 5, 11:57 AM

Details