Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324096 ↗ ServiceMax

GCX Medical • Annuity Revenue • PC

📍 GCX Healthcare Solutions — 3875 Cypress Drive, Petaluma CA, 94954

Dec 5, 2025 → Dec 5, 2025

🟡 At Risk
PC
SLA Clock
Per client agreement · Target: Dec 5, 2025
✓ SLA Met
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 5, 2025)
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 5, 2025 Completed: Dec 5, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0
Dec 5 → Dec 5 Ready for Scheduling ▶ Running 0 0
Dec 5 → Dec 5 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.0 days
Created: Dec 5, 2025 Due: Dec 5, 2025 (90 days overdue)
📅
0.0 days Total Age
⏱️
1.7d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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On Track
Billing Review • 89 days old
🚨
Primary Delay 1.7 days stuck in "Closed"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.7d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.15.25 YCampos **HOLD from invoicing pending billing questions to customer**

🔧 Work Performed
GCX Medical Advent Nosecone Project - Advent Health Port Charlotte Week of 11/18 - 11/22/25 113 Devices
🔍 Technician Findings
GCX Medical Advent Nosecone Project - Advent Health Port Charlotte Week of 11/18 - 11/22/25 113 Devices
⚠️ Problem Description
GCX Medical Advent Nosecone Project - Advent Health Port Charlotte Week of 11/18 - 11/22/25 113 Devices
📞 Call Description
GCX Medical Advent Nosecone Project

Timeline

📋
▶
3 Work Order Created Dec 5, 1:21 PM
Work Order Created → Status: Ready for Scheduling → Labor Added
📅
Status: Ready for Scheduling by Allison Belyea
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🗓️
▶
4 Status: Scheduled Dec 5, 1:26 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Status: Closed
👷
Technician Assigned by Allison Belyea
Technician: Fady Messak
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-11-18T18:00:00.000+0000
🏁
Status: Closed by Allison Belyea
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 2.0 business days
💵
Status: Billing Review by Allison Belyea Dec 8, 10:12 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 20h

Bottlenecks

Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Billing Review
Priority
PC
Type
Annuity Revenue
Branch
N/A
Technician
Fady Messak
Scheduled
Nov 18, 1:00 PM
Created
Dec 5, 1:21 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03028008 Labor Open 1 $1,079.28 Dec 5, 1:22 PM

Details