Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324099 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 El Camino Hospital — 2500 Grant Road, Mountain View CA, 94040

Dec 5, 2025 → Dec 6, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (17 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
0d
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 5, 2025 Completed: Dec 6, 2025
Coordinators 0.6d
Billing 0.4d
✓ SLA Met
Coordinators
0.6 days
Billing
0.4 days
Created: Dec 5, 2025 Due: Dec 31, 2025 Completed: Dec 6, 2025 (25 days early)
📅
0.6 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 89 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Tolls

Timeline

📋
▶
3 Work Order Created Dec 5, 1:54 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Jacqueline Burns
💵
▶
2 Expenses Added Dec 6, 11:16 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Jacqueline Burns
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 21h 23m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 11, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 2h
📨
Status: Invoice Pending by Hannah Shaw Dec 11, 3:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 16m
💰
▶
2 Status: Invoiced Dec 11, 5:21 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-248789

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Nov 30, 1:52 PM
Created
Dec 5, 1:54 PM
Invoice #
SM-248789

Work Details (1)

Name Type Status Qty Amount Date
WL-03029202 Expenses Open 1 $20.74 Dec 6, 11:16 AM

Details