Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324148 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 University of Iowa Hospitals andClinics — 200 Hawkins Drive Se 620 Gh, Iowa City IA, 52242

Dec 5, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✗ SLA Missed
Active: 5 biz days
🕐 Clock stopped: Completed (Dec 13, 2025)
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 5 → Dec 9, 2025
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 13, 2025
3 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 5, 2025 Completed: Dec 13, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0
Dec 5 → Dec 9 Scheduled ▶ Running 2 2
Dec 9 → Dec 13 Tech On Site ▶ Running 3 5
Dispatch 0.0d
Coordinators 1.4d
Field Work 4.0d
Billing 1.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
1.4 days
Field Work
4.0 days
Over SLA
Billing
1.6 days
Created: Dec 5, 2025 Due: Dec 12, 2025 Completed: Dec 13, 2025 (on time)
📅
5.4 days Total Age
⏱️
8.0d in 07e-Partial Project Longest Stage
🔄
10 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025
Visit 3 Dec 10, 2025

AI Analysis

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Completed with minor delays
Invoiced • 89 days old
🚨
Primary Delay 8.0 days stuck in "07e-Partial Project"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.4d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
07e-Partial Project
12.0d
WO Correction Needed
1.6d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
inventory, unboxing, prepping, mounting, installing & cable management
🔍 Technician Findings
N/A
⚠️ Problem Description
3rd Party Resource Request Form - 1 Resource(s) PSA project name: UIHC PC and Video Refresh: NICU - JPP L6 Resource Request number: RR-0351285 Site Name: University Of Iowa Hosp & Clinics Site Address: University Of Iowa Hosp & Clinics Hawkins Dr 200 Iowa City, Iowa 52242-1007 US Service District HPMC1-01 Project Scope: Equipment Installation Notes: 3P to help with inventory, unboxing, prepping, mounting, installing & cable management About 3 patient areas upgrading displays (Overviews and mirrors) Send and receive gear for remoted solutions Vendor Credentialing: Green Secure Scheduled Start: 10 Dec 2025 08:00 AM Scheduled End: 10 Dec 2025 Contacts Email: Phone: Project Manager: Tom Sagstetter tom.sagstetter@philips.com (715) 210-4278 Lead TC/FSE: Kevin Strang kevin.strang@philips.com (319) 330-9491 District Manager: Kaleena Carlson kaleena.carlson@philips.com (763) 568-1388 Site Contact: Greg Larson gregory-p-larson@uiowa.edu 319-353-8635 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600742261 Display: 27" Acer, Touch/Non-Touch, 2560 Stand: 27" Acer, Single, StarTech 2560: Multi-Video Mirror Sender 8 2560: Multi-Video Mirror Receiver 2560: Remote Sender 2560: Remote Receiver 2560: Rack Console, 8 Port 2560: Cable, USB, 6', A to B, Shielded [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
Work Order Created Dec 5, 3:46 PM
Work Order: WO-01324148
Type: Installation
Priority: PC
👷
▶
4 Technician Assigned Dec 5, 3:57 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-08T05:00:00.000+0000, 2025-12-08T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 10m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-08T13:00:00.000+0000
💵
2x Expenses Added Dec 5, 4:30 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
🔧
Status: Tech On Site by Bennet Dartey Dec 8, 7:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 3h
⏳ 3.6 business days
⏱️
15x Labor Added Dec 11, 11:59 AM
Type: Labor, Expenses
Status: Open
Qty: 4, 3, 1, 8
⏱️
2x Labor Added Dec 11, 12:42 PM
Type: Labor
Status: Open
Qty: 8.5, 1
⏳ 2.0 business days
💵
5x Expenses Added Dec 12, 9:30 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 240, 255
✔️
Status: Completed by Bennet Dartey Dec 12, 9:45 PM
From: Tech On Site
To: Completed
Duration in Previous: 4d 2h
🏁
Status: Closed by Bennet Dartey Dec 12, 9:51 PM
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 1.3 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 15, 10:57 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 13h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Dec 18, 2:11 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 3h
⏳ 2.0 business days
🏁
Status: Closed by Bennet Dartey Dec 19, 3:20 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 1h
⏳ 2.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 22, 8:55 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 17h
⚠️ 8.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 11:19 AM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 11d 2h
📨
▶
2 Status: Invoice Pending Jan 2, 11:25 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250372

Bottlenecks

Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Dec 8, 8:00 AM
Created
Dec 5, 3:46 PM
Invoice #
SM-250372

Work Details (24)

Name Type Status Qty Amount Date
WL-03028488 Expenses Open 1 $0.00 Dec 5, 4:30 PM
WL-03028489 Expenses Open 1 $120.33 Dec 5, 4:30 PM
WL-03034085 Labor Open 4 $380.00 Dec 11, 11:59 AM
WL-03034086 Labor Open 3 $315.00 Dec 11, 11:59 AM
WL-03034087 Labor Open 1 $95.00 Dec 11, 11:59 AM
WL-03034088 Labor Open 1 $95.00 Dec 11, 11:59 AM
WL-03034089 Labor Open 8 $840.00 Dec 11, 11:59 AM
WL-03034090 Labor Open 1 $95.00 Dec 11, 11:59 AM
WL-03034091 Labor Open 1 $95.00 Dec 11, 11:59 AM
WL-03034094 Expenses Open 1 $55.00 Dec 11, 11:59 AM
WL-03034095 Expenses Open 1 $7.75 Dec 11, 11:59 AM
WL-03034096 Expenses Open 1 $120.33 Dec 11, 11:59 AM
WL-03034097 Expenses Open 1 $55.00 Dec 11, 11:59 AM
WL-03034098 Expenses Open 1 $14.75 Dec 11, 11:59 AM
WL-03034099 Expenses Open 1 $120.33 Dec 11, 11:59 AM
WL-03034100 Expenses Open 1 $55.00 Dec 11, 11:59 AM
WL-03034101 Expenses Open 1 $16.50 Dec 11, 11:59 AM
WL-03034153 Labor Open 8.5 $945.00 Dec 11, 12:42 PM
WL-03034154 Labor Open 1 $95.00 Dec 11, 12:42 PM
WL-03036648 Expenses Open 1 $120.33 Dec 12, 9:30 PM
WL-03036649 Expenses Open 1 $55.00 Dec 12, 9:30 PM
WL-03036650 Expenses Open 1 $55.00 Dec 12, 9:30 PM
WL-03036651 Travel Open 240 $168.00 Dec 12, 9:30 PM
WL-03036652 Travel Open 255 $0.00 Dec 12, 9:30 PM

Details