Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324232 ↗ ServiceMax

VACUMETRICS CORP • Repair • PC

📍 VPD Bench Repair — 14 Progress Road, Billerica MA, 01821

Dec 8, 2025 → Dec 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 29, 2025
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
0d
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 8, 2025 Completed: Dec 8, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 8 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.2d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.2 days
Billing
0.2 days
Created: Dec 8, 2025 Due: Dec 29, 2025 Completed: Dec 8, 2025 (21 days early)
📅
0.2 days Total Age
⏱️
0.2d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 86 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.2d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
REPAIRED TS-620 MODULE
📄 Description
REPAIRED INFICON 620 MODULE ASSY

Timeline

📋
▶
5 Work Order Created Dec 8, 9:09 AM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: N/A
👷
Technician Assigned by Kim Pearson
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
✔️
Status: Completed by Kim Pearson
From: Assigned
To: Completed
Duration in Previous: 1m
🏁
Status: Closed by Kim Pearson Dec 8, 10:40 AM
From: Completed
To: Closed
Duration in Previous: 1h 29m
📄
Status: Ready to Bill by Tami Dawe Dec 8, 11:18 AM
From: Closed
To: Ready to Bill
Duration in Previous: 38m
📨
▶
3 Status: Invoice Pending Dec 8, 12:51 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-248468

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Dec 8, 9:09 AM
Invoice #
SM-248468

Work Details (1)

Name Type Status Qty Amount Date
WL-03029884 Labor Open - $1,575.00 Dec 8, 9:09 AM

Details