Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324306 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Dec 8, 2025 → Dec 8, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 15, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 8, 2025 Completed: Dec 8, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0 / 5
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 0 / 5
Dec 8 → Dec 8 Assigned ▶ Running 0 0 / 5
Dec 8 → Dec 8 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.1d
Field Work 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
0.7 days
Billing
0.0 days
Created: Dec 8, 2025 Due: Dec 15, 2025 Completed: Dec 9, 2025 (6 days early)
📅
0.8 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed on schedule
Invoiced • 86 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Removed and repaired damaged Nurse call attachment. Removed broken bolts from Nuts.
🔍 Technician Findings
Nurse call connection on bed broken bolts into attachment point.
⚠️ Problem Description
Physical Damage - Nurse call connection bolts broken off into nut attachment Walker, Craig
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Dec 8, 12:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 8, 12:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
🔧
Status: Tech On Site by Craig Walker Dec 8, 1:24 PM
From: Assigned
To: Tech On Site
Duration in Previous: 27m
⏱️
▶
2 3x Labor Added Dec 8, 5:43 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Craig Walker
From: Tech On Site
To: Completed
Duration in Previous: 4h 19m
🏁
Status: Closed by Craig Walker Dec 8, 7:01 PM
From: Completed
To: Closed
Duration in Previous: 1h 17m
📄
▶
2 Status: Ready to Bill Dec 9, 11:55 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 4.0 business days
🧾
Invoice Created Dec 13, 9:03 PM
Invoice Number: SM-248554

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Dec 8, 12:41 PM
Invoice #
SM-248554

Work Details (3)

Name Type Status Qty Amount Date
WL-03030567 Labor Open 1 $0.00 Dec 8, 5:43 PM
WL-03030568 Labor Open 2 $190.00 Dec 8, 5:43 PM
WL-03030569 Travel Open 22 $0.00 Dec 8, 5:43 PM

Details