Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324307 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Dec 8, 2025 → Dec 9, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 15, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Tech Off Site (Dec 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 8, 2025 Tech Off Site: Dec 8, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0 / 5
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 0 / 5
Dec 8 → Dec 8 Assigned ▶ Running 0 0 / 5
Dec 8 → Dec 8 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.6d
Field Work 1.2d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Over SLA
Field Work
1.2 days
Billing
2.0 days
Created: Dec 8, 2025 Due: Dec 15, 2025 Completed: Dec 9, 2025 (6 days early)
📅
1.8 days Total Age
⏱️
2.0d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 2.0 days stuck in "Billing Review"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Tech Off Site
1.1d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Billing Review
2.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.10.25 hshaw PO contains incorrect Asset#, chat JJohnson.

12.9.25 PO received

12/8 CRW - Waiting for approval of PO request sent to Skyler.

🔧 Work Performed
Removed Save view Cover and foot extension motor were supplied by customer, retired out of service bed and installed onto this bed.
🔍 Technician Findings
Damaged Save view Cover and foot extension motor
⚠️ Problem Description
Physical Damage - Bed foot end plastic cover busted off of bed and damaged. Walker, Craig
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Dec 8, 12:42 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 8, 12:56 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
🔧
Status: Tech On Site by Craig Walker Dec 8, 5:44 PM
From: Assigned
To: Tech On Site
Duration in Previous: 4h 48m
⏱️
▶
2 3x Labor Added Dec 8, 5:50 PM
3x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Craig Walker
From: Tech On Site
To: Tech Off Site
Duration in Previous: 6m
✔️
▶
2 Status: Completed Dec 9, 2:01 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Craig Walker
From: Completed
To: Closed
Duration in Previous: 1m
💵
Status: Billing Review by Hannah Shaw Dec 10, 10:54 AM
From: Closed
To: Billing Review
Duration in Previous: 20h 51m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 11, 2:06 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Dec 15, 8:00 AM
Invoice Number: SM-248768

Bottlenecks

Assigned
Duration: 4.8 business hours (threshold: 4.0 business hours)
Exceeded by 0.8 business hours
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Craig Walker
Scheduled
N/A
Created
Dec 8, 12:42 PM
Invoice #
SM-248768

Work Details (3)

Name Type Status Qty Amount Date
WL-03030573 Labor Open 3.5 $332.50 Dec 8, 5:50 PM
WL-03030574 Parts Open 1 $0.00 Dec 8, 5:50 PM
WL-03030575 Parts Open 1 $0.00 Dec 8, 5:50 PM

Details