📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069
Dec 8, 2025 → Dec 8, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 15, 2025
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Dec 8, 2025Completed: Dec 9, 2025
Business Days Used1 / 5
05d budget
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 8 → Dec 8
Created
▶ Running
0
0 / 5
Dec 8 → Dec 8
Ready for Scheduling
▶ Running
0
0 / 5
Dec 8 → Dec 8
Assigned
▶ Running
0
0 / 5
Dec 8 → Dec 9
Tech On Site
▶ Running
1
1 / 5
Dispatch0.0d
Coordinators0.7d
Field Work0.6d
Billing0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Over SLA
Field Work
0.6 days
Billing
0.1 days
Created: Dec 8, 2025
Due: Dec 15, 2025
Completed: Dec 9, 2025 (6 days early)
📅
1.2 daysTotal Age
⏱️
1.0d in ClosedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
0.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 86 days old
⏱️
Total Delay0.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Tech On Site
0.6d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
8dec2025 fjackson bed had a loose connection, was able to secure and verified working ok, 5 warranty beds, 2 had loose connections, 1 had a bent pin in the cable and was able to straighten out and verified working ok, last 2 swapped cables and verified functions ok, all beds online at nurse station
admin support
🔍Technician Findings
6 beds reported offline
⚠️Problem Description
work order for 1 bed offline plus 5 warranty beds reported offline/admin support
Jackson, Robert
📄Description
Hillrom Compella P7800 Bariatric Bed
Timeline
📋
▶
2
Work Order Created Dec 8, 12:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 8, 1:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:20m
🔧
▶
2
Status: Tech On Site Dec 8, 6:05 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:0.5, 22
✔️
Status: Completed by Robert JacksonDec 8, 10:35 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:4h 30m
📄
Status: Ready to Bill by Hannah ShawDec 9, 11:16 AM
From:Closed
To:Ready to Bill
Duration in Previous:12h 40m
📨
Status: Invoice Pending by Hannah ShawDec 9, 12:19 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:1h 3m, 0m
⏳4.0 business days
🧾
Invoice Created Dec 14, 11:06 PM
Invoice Number:SM-248562
Bottlenecks
Assigned
Duration: 5.0 business hours (threshold: 4.0 business hours)