Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324342 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 ROPER HOSPITAL — 316 Calhoun Street, Charleston SC, 29401

Dec 8, 2025 → Dec 11, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 15, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Dec 8 → Dec 12, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Dec 8, 2025 Completed: Dec 12, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0 / 5
Dec 8 → Dec 8 Ready for Scheduling ▶ Running 0 0 / 5
Dec 8 → Dec 12 Assigned ▶ Running 4 4 / 5
Dispatch 0.0d
Coordinators 3.9d
Field Work 0.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.9 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Dec 8, 2025 Due: Dec 15, 2025 Completed: Dec 12, 2025 (3 days early)
📅
3.9 days Total Age
⏱️
3.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 3.9 days stuck in "Assigned"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
3.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced power supply box.
🔍 Technician Findings
Bed is getting no electrical power.
⚠️ Problem Description
Bed is getting no electrical power. Alston, Ray-Anthony
📄 Description
Bed, Electric

Timeline

📋
▶
4 Work Order Created Dec 8, 2:08 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Abby Jinerson
Technician: Ray-Anthony Alston
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1m
⏳ 4.0 business days
⏱️
▶
3 4x Labor Added Dec 11, 9:26 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ray-Anthony Alston
From: Assigned
To: Completed
Duration in Previous: 3d 7h
🏁
Status: Closed by Ray-Anthony Alston
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 12, 11:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 7m
📨
Status: Invoice Pending by Hannah Shaw Dec 12, 12:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 35m, 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 15, 8:00 AM
Invoice Number: SM-249021

Bottlenecks

Assigned
Duration: 3.9 business days (threshold: 4.0 business hours)
Exceeded by 3.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Ray-Anthony Alston
Scheduled
N/A
Created
Dec 8, 2:08 PM
Invoice #
SM-249021

Work Details (4)

Name Type Status Qty Amount Date
WL-03035175 Labor Open 1 $0.00 Dec 11, 9:26 PM
WL-03035176 Labor Open 2 $0.00 Dec 11, 9:26 PM
WL-03035177 Travel Open 23.8 $0.00 Dec 11, 9:26 PM
WL-03035178 Parts Open 1 $0.00 Dec 11, 9:26 PM

Details