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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324343 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Dec 8, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 12, 2025
✓ SLA Met
Active: 4 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Dec 8 → Dec 12, 2025
4 business days (counted)
Running total: 4 of ? biz days used
Created: Dec 8, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 12 Assigned ▶ Running 4 4
Dispatch 0.0d
Coordinators 4.6d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.6 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Dec 8, 2025 Due: Dec 12, 2025 Completed: Dec 12, 2025 (on time)
📅
4.6 days Total Age
⏱️
4.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 4.6 days stuck in "Assigned"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.6d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/12/25 MMcNamara
Technician Findings    
TR179 660nm 75mW Probe (T0953)
Note: This probe is being sent back to the UK for repair.
1. Extremely contamination around laser diode. (white substance) 3mw output. After cleaning output jumped to 54 mw. Changing light guide did not help output. Laser Diode may need replacement
Continued to clean, but damaged the diode assembly and/or the wiring (orange wire). Now 0 output
2,Damaged P-2062 Diffuser, 12mm. Also contaminated. (White powdery substance). Needs replacement
3.Removed SN plate. inside of handle also contaminated, white powdery substance. Damaged PCB trying to remove it.. Will need to be repaired.

S2110 69 LED Cluster Probe
1. At least8 850 nm leds not functioning
2. Head needs to be changed. LED's not functioning and is a rev 1 head which requires replacement.

Work Performed    
Rework Summary
Repair Completed Date
08-Dec-2025
TR179 660nm 75mW Probe (T0953)
1. Aggressive cleaning to remove contamination from the probe handle.
Unable to complete the repair of this probe. Being sent back to THOR UK under RMA11916

"@Michael McNamara please complete RMA11814 ASAP and reference the 660nm 75mW probe is being sent back to the UK under RMA11916 so you can get it through QA."

TR174 69 Cluster Probe (A8177)
Replaced 69 LED Cluster head SUB025
🔧 Work Performed
Rework Summary Repair Completed Date 08-Dec-2025 TR179 660nm 75mW Probe (T0953) 1. Aggressive cleaning to remove contamination from the probe handle. Unable to complete the repair of this probe. Being sent back to THOR UK under RMA11916 "@Michael McNamara please complete RMA11814 ASAP and reference the 660nm 75mW probe is being sent back to the UK under RMA11916 so you can get it through QA." TR174 69 Cluster Probe (A8177) Replaced 69 LED Cluster head SUB025
🔍 Technician Findings
TR179 660nm 75mW Probe (T0953) Note: This probe is being sent back to the UK for repair. 1. Extremely contamination around laser diode. (white substance) 3mw output. After cleaning output jumped to 54 mw. Changing light guide did not help output. Laser Diode may need replacement Continued to clean, but damaged the diode assembly and/or the wiring (orange wire). Now 0 output 2,Damaged P-2062 Diffuser, 12mm. Also contaminated. (White powdery substance). Needs replacement 3.Removed SN plate. inside of handle also contaminated, white powdery substance. Damaged PCB trying to remove it.. Will need to be repaired. S2110 69 LED Cluster Probe 1. At least8 850 nm leds not functioning 2. Head needs to be changed. LED's not functioning and is a rev 1 head which requires replacement.
⚠️ Problem Description
Probe Repair

Timeline

📋
▶
4 Work Order Created Dec 8, 2:09 PM
Work Order Created → Expenses Added → Technician Assigned → Status: Assigned
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
👷
Status: Assigned by MICHAEL MCNAMARA
From: Entered
To: Assigned
Duration in Previous: 2m
⏱️
3x Labor Added Dec 8, 2:18 PM
Type: Labor
Status: Open
Qty: 0.25, 1.25
⏳ 5.0 business days
✔️
▶
2 Status: Completed Dec 12, 7:43 AM
Status: Completed → Status: Closed
🏁
Status: Closed by MICHAEL MCNAMARA
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 1m, 0m
⏳ 2.0 business days
📨
▶
3 Status: Invoice Pending Dec 15, 10:28 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-249105

Bottlenecks

Assigned
Duration: 4.6 business days (threshold: 4.0 business hours)
Exceeded by 4.1 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Dec 8, 2:09 PM
Invoice #
SM-249105

Work Details (4)

Name Type Status Qty Amount Date
WL-03030181 Expenses Open 1 $0.00 Dec 8, 2:09 PM
WL-03030192 Labor Open 0.25 $26.25 Dec 8, 2:18 PM
WL-03030193 Labor Open 1.25 $148.75 Dec 8, 2:18 PM
WL-03030194 Labor Open 0.25 $26.25 Dec 8, 2:18 PM

Details