Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324365 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Exothermics Inc — 14 Columbia Dr, Amherst NH, 03031

Dec 8, 2025 → Dec 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (10 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Dec 8 → Dec 16, 2025
6 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 8, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 16 Assigned ▶ Running 6 6
Dispatch 0.0d
Holding 3.0d (excluded)
Coordinators 6.5d
Field Work 0.0d
Billing 7.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
3.0 days
Coordinators
6.5 days
Over SLA
Field Work
0.0 days
Billing
7.5 days
Over SLA
Created: Dec 8, 2025 Due: Jan 8, 2026 Completed: Dec 15, 2025 (24 days early)
📅
5.6 days Total Age
⏱️
6.5d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 6.5 days stuck in "Assigned"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.5d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
6.8d / 1.0d SLA
On Hold
3.0d
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Perform Bench Overhaul: Evaluated, unit's turbo pump crashed. 12/15/2025 started tear down unit, Cleaned valve block, replace all O-ring, plunger seal, internal leak valve, internal calibrated leak, exchange turbo pump. Cleaned inside spec-tube body, installed hot source filament kit, metal gasket, retorque spec-tube header. perform fine test procedure, record parameter, MDL/Helium Stability N/A unit leak check ok shut off unit, pack it up, ship unit back to customer. Replaced mother board battery, fixed remote handheld.
🔍 Technician Findings
Turbo pump Crashed.
⚠️ Problem Description
Shipper's Note 08.12.2025 10:43:07 PIERCEB No Charge Domestic 6466861 has been saved ____________________ Note 04.12.2025 15:03:38 PIERCEB Also the remote for this unit is randomly losing connection after a few minutes of use. ____________________ Note 04.12.2025 11:07:39 WF-BATCH Agent: PIERCEB Timestamp: 2025-12-04 10:07:28 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262. Salesperson - Bill Trotter. Turbo RPM is at 6000
📄 Description
VS MD30 Mobile Leak Detector
📞 Call Description
VPD Bench Overhaul Trade

Timeline

📋
Work Order Created Dec 8, 2:34 PM
Work Order: WO-01324365
Type: Overhaul
Priority: PSM
👷
▶
2 Technician Assigned Dec 8, 2:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 15m
⚠️ 7.0 business days
🔩
5x Parts Added Dec 16, 1:40 PM
Type: Parts
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Dec 16, 2:00 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Minh Huynh
From: Assigned
To: Completed
Duration in Previous: 7d 23h
🏁
Status: Closed by Minh Huynh
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Dec 17, 12:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 49m
⏳ 3.0 business days
⏸️
Status: On Hold by MICHAEL MCNAMARA Dec 21, 9:55 AM
From: Ready to Bill
To: On Hold
Duration in Previous: 3d 21h
⏳ 2.8 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Dec 24, 6:09 AM
From: On Hold
To: Ready to Bill
Duration in Previous: 2d 20h
⏳ 4.0 business days
📨
Status: Invoice Pending by Hannah Shaw Dec 30, 9:42 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 6d 3h
💰
▶
2 Status: Invoiced Dec 30, 3:23 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250104

Bottlenecks

Assigned
Duration: 6.5 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Minh Huynh
Scheduled
N/A
Created
Dec 8, 2:34 PM
Invoice #
SM-250104

Work Details (6)

Name Type Status Qty Amount Date
WL-03039299 Parts Open 1 $0.00 Dec 16, 1:40 PM
WL-03039300 Parts Open 1 $0.00 Dec 16, 1:40 PM
WL-03039301 Parts Open 1 $0.00 Dec 16, 1:40 PM
WL-03039302 Parts Open 1 $0.00 Dec 16, 1:40 PM
WL-03039303 Parts Open 1 $0.00 Dec 16, 1:40 PM
WL-03039336 Labor Open 8 $960.00 Dec 16, 2:00 PM

Details