📍 University of Colorado — 1234 Innovation Dr, Boulder CO, 80303
Dec 8, 2025 → Feb 20, 2026
✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (33 biz days late)
Active: 50 biz days
🕐 Clock stopped: Completed (Feb 20, 2026)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
47d
▶ Clock Running
Status: Assigned
Dec 8 → Feb 17, 2026
47 business days (counted)
Running total: 47 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 17 → Feb 20, 2026
3 business days (counted)
Running total: 50 of ? biz days used
Created: Dec 8, 2025Completed: Feb 20, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 8 → Dec 8
Created
▶ Running
0
0
Dec 8 → Feb 17
Assigned
▶ Running
47
47
Feb 17 → Feb 20
Tech On Site
▶ Running
3
50
Dispatch0.0d
Coordinators47.5d
Field Work3.6d
Billing8.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.5 days
Over SLA
Field Work
3.6 days
Over SLA
Billing
8.8 days
Over SLA
Created: Dec 8, 2025
Due: Jan 9, 2026
Completed: Feb 20, 2026 (41 days late)
📅
50.5 daysTotal Age
⏱️
47.5d in AssignedLongest Stage
🔄
10 transitionsStatus Changes
⚠️
53.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay47.5 days stuck in "Assigned"
⏱️
Total Delay53.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
47.5d / 0.5d SLA
Tech On Site
3.6d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
4.3d / 1.0d SLA
Invoiced
2.0d
Billing Review
1.0d / 2.0d SLA
Invoice Pending
1.6d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Replaced cooling fan with new. Replaced turbo pump and IDP dry pump with exchange models.
Reset IDP hours to 0.
Cleaned, reassembled and tested TPS to factory specifications.
🔍Technician Findings
Cooling fan does not spin freely (bearings).
Turbo pump does not spin freely (bearings).
Has tip seal message.
⚠️Problem Description
Note
02.12.2025 18:48:47 JUFOSTER
IT16394017 tps Whining loudly during operation. Once the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017 (Lexington)
____________________
Note
02.12.2025 18:46:15 WF-BATCH
Agent: JUFOSTER Timestamp: 2025-12-02 18:45:59
IT16394017 tps Whining loudly during operation
📄Description
REFURBISHED TPS-COMPACT V81M CFF 4.5in, 120V
📞Call Description
VPD Bench Overhaul Trade (TPS)
Feb 26, 2026 8:33pm
@MICHAEL MCNAMARA WO is now moved to BR status, please see if this was completed in CRM. Thank you
Timeline
📋
▶
3
Work Order Created Dec 8, 3:08 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Shawn Kelley
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:2m
🚨48.0 business days
🔧
Status: Tech On Site by Shawn KelleyFeb 17, 2:21 PM
From:Assigned
To:Tech On Site
Duration in Previous:70d 23h
⏳4.0 business days
⏱️
▶
2
Labor Added Feb 20, 1:33 PM
Labor Added → 3x Parts Added
🔩
3x Parts Added
Type:Parts
Status:Open
Qty:1
✔️
Status: Completed by Shawn KelleyFeb 20, 1:42 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2d 23h, 0m
⏳3.0 business days
📄
Status: Ready to Bill by Hannah ShawFeb 24, 10:02 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 8h
💰
Status: Invoiced by Hannah ShawFeb 25, 1:28 AM
From:Ready to Bill
To:Invoiced
Duration in Previous:3h 25m
⏳2.0 business days
📄
Status: Ready to Bill by Yecenia CamposFeb 26, 11:31 AM
From:Invoiced
To:Ready to Bill
Duration in Previous:1d 10h
💵
Status: Billing Review by Hannah ShawFeb 26, 8:32 PM
From:Ready to Bill
To:Billing Review
Duration in Previous:9h 1m
📄
Status: Ready to Bill by MICHAEL MCNAMARAFeb 27, 5:53 AM
From:Billing Review
To:Ready to Bill
Duration in Previous:9h 21m
⏳2.1 business days
📨
Status: Invoice Pending by Hannah ShawMar 3, 12:51 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3d 18h
🧾
▶
2
Invoice Created Mar 3, 11:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:22h 35m
Bottlenecks
Assigned
Duration: 47.5 business days (threshold: 4.0 business hours)
Exceeded by 47.0 business days
Tech On Site
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Ready to Bill
Duration: 2.7 business days (threshold: 1.0 business days)