Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324385 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Dec 8, 2025 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (16 biz days early)
Active: 0 biz days
🕐 Clock stopped: Tech Off Site (Dec 8, 2025)
0d
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 8, 2025 Tech Off Site: Dec 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 8 Assigned ▶ Running 0 0
Dec 8 → Dec 8 Scheduled ▶ Running 0 0
Dec 8 → Dec 8 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Field Work 27.4d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Field Work
27.4 days
Over SLA
Billing
1.3 days
Over SLA
Created: Dec 8, 2025 Due: Dec 31, 2025 Completed: Jan 16, 2026 (15 days late)
📅
27.5 days Total Age
⏱️
23.0d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
27.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 8, 2025
Visit 2 Dec 9, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 23.0 days stuck in "Completed"
⏱️
Total Delay 27.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Tech Off Site
4.4d / 2.0d SLA
Completed
23.0d / 1.0d SLA
Closed
3.9d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/08/2025 Cever created and dispatched for S/N 100418144) us med PA

🔧 Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Dec 8, 3:20 PM
Work Order: WO-01324385
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Dec 8, 3:34 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 13m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-08T13:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Dec 8, 4:05 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 31m, 0m
⏳ 5.0 business days
✔️
Status: Completed by Konstantin Barsky Dec 13, 9:17 PM
From: Tech Off Site
To: Completed
Duration in Previous: 5d 5h
🚨 23.0 business days
⏱️
▶
3 Labor Added Jan 16, 11:44 AM
Labor Added → 3x Labor Added → Status: Closed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 0.25
🏁
Status: Closed by Konstantin Barsky
From: Completed
To: Closed
Duration in Previous: 33d 14h
⏳ 4.0 business days
⏱️
▶
2 Labor Added Jan 22, 9:41 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 21h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 47m
💰
Status: Invoiced by Josh Longway Jan 23, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Tech Off Site
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Completed
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Dec 8, 8:00 AM
Created
Dec 8, 3:20 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03067917 Labor Open 0.5 $0.00 Jan 16, 11:44 AM
WL-03067923 Labor Open 1 $95.00 Jan 16, 11:46 AM
WL-03067924 Labor Open 0.25 $155.00 Jan 16, 11:46 AM
WL-03067925 Labor Open 0.25 $0.00 Jan 16, 11:47 AM
WL-03074745 Labor Open 0.016666666666667 $38.00 Jan 22, 9:41 AM

Details