Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324389 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Orientation • PSM

📍 New Hire Orientation Fee — Orientation, Cleveland OH, 44143

Dec 8, 2025 → Dec 8, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (16 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
0d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 8, 2025 Completed: Dec 8, 2025
Coordinators 0.0d
Billing 2.1d
✓ SLA Met
Coordinators
0.0 days
Billing
2.1 days
Over SLA
Created: Dec 8, 2025 Due: Dec 31, 2025 Completed: Dec 8, 2025 (23 days early)
📅
0.0 days Total Age
⏱️
8.4d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
7.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 8.4 days stuck in "Closed"
⏱️
Total Delay 7.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
8.4d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
New Hire Orientation Fee

Timeline

📋
▶
5 Work Order Created Dec 8, 3:33 PM
Work Order Created → Status: Scheduled → Technician Assigned → Labor Added → Status: Completed
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: Leslie Vanderheyden
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Wayne Rush
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⚠️ 9.0 business days
📄
Status: Ready to Bill by Caitlin Mcgee Dec 18, 5:51 PM
From: Closed
To: Ready to Bill
Duration in Previous: 10d 2h
📨
Status: Invoice Pending by Hannah Shaw Dec 19, 9:23 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15h 32m
🧾
▶
2 Invoice Created Dec 19, 4:57 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 33m

Bottlenecks

Closed
Duration: 8.4 business days (threshold: 1.0 business days)
Exceeded by 7.4 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Orientation
Branch
ERLA - PROD
Technician
Leslie Vanderheyden
Scheduled
Dec 8, 3:32 PM
Created
Dec 8, 3:33 PM
Invoice #
SM-249586

Work Details (1)

Name Type Status Qty Amount Date
WL-03030336 Labor Open 0.016666666666667 $2,000.00 Dec 8, 3:35 PM

Details