Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324393 ↗ ServiceMax

GE HEALTHCARE • Repair/PM • P5

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Dec 8, 2025 → Dec 9, 2025

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Dec 15, 2025

✓ SLA Met (4 biz days early)

Active: 1 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Dec 9, 2025)

SLA Target

▶ Clock Running

Status: Created

Dec 8 → Dec 8, 2025

0 business days (counted)

Running total: 0 of 5 biz days used

▶ Clock Running

Status: Ready for Scheduling

Dec 8 → Dec 8, 2025

0 business days (counted)

Running total: 0 of 5 biz days used

1d

▶ Clock Running

Status: Assigned

Dec 8 → Dec 9, 2025

1 business day (counted)

Running total: 1 of 5 biz days used

Created: Dec 8, 2025 Completed: Dec 9, 2025

Business Days Used 1 / 5

0 5d budget

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Dec 8 → Dec 8	Created	▶ Running	0	0 / 5
Dec 8 → Dec 8	Ready for Scheduling	▶ Running	0	0 / 5
Dec 8 → Dec 9	Assigned	▶ Running	1	1 / 5

Dispatch 0.0d

Coordinators 1.4d

Billing 3.4d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.4 days
Over SLA

Billing
3.4 days
Over SLA

Created: Dec 8, 2025 Due: Dec 31, 2025 Completed: Dec 9, 2025 (22 days early)

📅

1.4 days Total Age

⏱️

2.0d in Billing Review Longest Stage

🔄

6 transitions Status Changes

⚠️

1.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 86 days old

🚨

Primary Delay 2.0 days stuck in "Billing Review"

⏱️

Total Delay 1.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.0d / 1.0d SLA

Assigned

1.4d / 0.5d SLA

Closed

1.4d / 1.0d SLA

Billing Review

2.0d / 2.0d SLA

Ready to Bill

1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12.10.25 hshaw - WO contains Repair & PM, chat jJohnson

🔧 Work Performed

                        12.9.2025
-Missing footboard was located
-Unit was unlocked
-PM Completed per manufacture specs.                    

🔍 Technician Findings

                        -PM was expired when evaluating this unit
-Unit was locked out due to missing footboard                    

⚠️ Problem Description

                        Requested by Daniel Clark: 12.8.2025 PM Expired
PM needed/missing footboard-locating needed-                    

📄 Description

                        Linet Eleganza 5 Positionable Bed for Intensive Care                    

Timeline

📋

▶

2 Work Order Created Dec 8, 3:39 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Dec 8, 3:50 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 10m

⏱️

2x Labor Added Dec 9, 3:18 PM

Type: Labor

Status: Open

Qty: 2.5, 1

✔️

Status: Completed by Daniel Clark Dec 9, 3:49 PM

From: Assigned, Completed

To: Completed, Closed

Duration in Previous: 23h 58m, 0m

💵

Status: Billing Review by Hannah Shaw Dec 10, 11:15 AM

From: Closed

To: Billing Review

Duration in Previous: 19h 26m

⏳ 2.0 business days

📄

Status: Ready to Bill by Hannah Shaw Dec 11, 3:19 PM

From: Billing Review

To: Ready to Bill

Duration in Previous: 1d 4h

📨

Status: Invoice Pending by Hannah Shaw Dec 12, 12:11 PM

From: Ready to Bill, Invoice Pending

To: Invoice Pending, Invoiced

Duration in Previous: 20h 52m, 0m

⏳ 1.0 business days

🧾

Invoice Created Dec 14, 5:49 AM

Invoice Number: SM-249021

Bottlenecks

Assigned

Duration: 1.4 business days (threshold: 4.0 business hours)

Exceeded by 7.2 business hours

Closed

Duration: 1.4 business days (threshold: 1.0 business days)

Exceeded by 3.2 business hours

Ready to Bill

Duration: 1.5 business days (threshold: 1.0 business days)

Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair/PM

Branch

N/A

Technician

Daniel Clark

Scheduled

N/A

Created

Dec 8, 3:39 PM

Invoice #

SM-249021

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03031659	Labor	Open	2.5	$0.00	Dec 9, 3:18 PM
WL-03031660	Labor	Open	1	$0.00	Dec 9, 3:18 PM