5 business days from creation · Target: Dec 15, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 8, 2025Completed: Dec 8, 2025
Business Days Used0 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 8 → Dec 8
Created
▶ Running
0
0 / 5
Dec 8 → Dec 8
Ready for Scheduling
▶ Running
0
0 / 5
Dec 8 → Dec 8
Assigned
▶ Running
0
0 / 5
Dispatch0.0d
Coordinators0.2d
Billing0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.2 days
Billing
0.1 days
Created: Dec 8, 2025
Due: Dec 15, 2025
Completed: Dec 8, 2025 (7 days early)
📅
0.2 daysTotal Age
⏱️
1.2d in ClosedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
0.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay1.2 days stuck in "Closed"
⏱️
Total Delay0.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
12.8.2025
--Located and reinstalled the missing headboard and footboard on the unit. Secured all components properly.
--Performed full operational testing, including brake and steer functionality.
--Unit passed all functional checks and was returned to service.
🔍Technician Findings
Upon inspection, the unit was found to be missing the headboard and footboard. Both components were successfully located and reattached. After installation, brake and steer systems were tested and confirmed to be operating properly. No additional issues found at this time.
⚠️Problem Description
Requested by Daniel Clark: 12.8.2025 Unit is missing head and footboard
EMSAR will located missing items for this unit
No PO needed at this time
📄Description
Linet Eleganza 5 Positionable Bed for Intensive Care
Timeline
📋
▶
2
Work Order Created Dec 8, 3:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:1m
👷
▶
2
Technician Assigned Dec 8, 3:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:9m
⏱️
▶
2
3x Labor Added Dec 8, 5:31 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:1h 40m
📄
Status: Ready to Bill by Hannah ShawDec 9, 11:51 AM
From:Closed
To:Ready to Bill
Duration in Previous:18h 19m
📨
Status: Invoice Pending by Hannah ShawDec 9, 12:19 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:28m, 0m
⏳4.0 business days
🧾
Invoice Created Dec 14, 5:49 AM
Invoice Number:SM-248562
Bottlenecks
Closed
Duration: 1.2 business days (threshold: 1.0 business days)