5 business days from creation · Target: Dec 15, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Dec 8, 2025Completed: Dec 8, 2025
Business Days Used0 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 8 → Dec 8
Created
▶ Running
0
0 / 5
Dec 8 → Dec 8
Ready for Scheduling
▶ Running
0
0 / 5
Dec 8 → Dec 8
Assigned
▶ Running
0
0 / 5
Dispatch0.0d
Coordinators0.3d
Billing0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.3 days
Billing
0.1 days
Created: Dec 8, 2025
Due: Dec 15, 2025
Completed: Dec 8, 2025 (7 days early)
📅
0.3 daysTotal Age
⏱️
1.2d in ClosedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
0.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay1.2 days stuck in "Closed"
⏱️
Total Delay0.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.2d / 0.5d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
12.8.2025
--Located the missing footboard in the old Labor & Delivery unit.
--Reinstalled the footboard onto the unit and verified proper fit and secure attachment.
--Performed operational testing, including brake and steer functions.
--Unit passed all functional checks and was returned to service.......DC
🔍Technician Findings
Upon inspection, the unit was found to be missing the footboard. The missing footboard was successfully located in the old Labor & Delivery unit and reattached to the bed. Brake and steer functions were tested and confirmed to be operating correctly. No additional issues noted at this time..........DC
⚠️Problem Description
Requested by Daniel Clark: 12.8.2025 Unit is missing footboard
EMSAR will located missing item
No PO needed at this time
📄Description
Linet Eleganza 5 Positionable Bed for Intensive Care
Timeline
📋
▶
2
Work Order Created Dec 8, 3:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 8, 3:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:9m
⏱️
▶
2
3x Labor Added Dec 8, 5:41 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:1h 51m, 0m
📄
Status: Ready to Bill by Hannah ShawDec 9, 11:49 AM
From:Closed
To:Ready to Bill
Duration in Previous:18h 7m
📨
Status: Invoice Pending by Hannah ShawDec 9, 12:19 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:30m
⏳4.0 business days
🧾
Invoice Created Dec 14, 5:49 AM
Invoice Number:SM-248562
Bottlenecks
Closed
Duration: 1.2 business days (threshold: 1.0 business days)