5 business days from creation · Target: Dec 15, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Dec 8 → Dec 12, 2025
4 business days (counted)
Running total: 4 of 5 biz days used
Created: Dec 8, 2025Completed: Dec 12, 2025
Business Days Used4 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 8 → Dec 8
Created
▶ Running
0
0 / 5
Dec 8 → Dec 8
Ready for Scheduling
▶ Running
0
0 / 5
Dec 8 → Dec 12
Assigned
▶ Running
4
4 / 5
Dispatch0.0d
Coordinators4.4d
Billing0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.4 days
Over SLA
Billing
0.0 days
Created: Dec 8, 2025
Due: Dec 15, 2025
Completed: Dec 12, 2025 (3 days early)
📅
4.4 daysTotal Age
⏱️
4.3d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
4.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
1 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay4.3 days stuck in "Assigned"
⏱️
Total Delay4.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.3d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12.15.25 hshaw - updated SMC to FSWP.
GE portal showing below;
🔧Work Performed
12.12.2025
-Inspected reported side rail locking issue and flickering display. -
Unit was power-cycled and reset, which resolved the screen flickering.-Side rail assembly was inspected, and debris was removed from the latch mechanism.
-Side rail operation was verified for proper locking and release.
-Mattress surface was cleaned due to debris present from nearby construction activity.
-All unit functions were tested and verified to operate as intended prior to returning the unit to service.-Completed by-DC
🔍Technician Findings
Side rail was not locking properly due to debris lodged within the latch mechanism, preventing full engagement when raised.
-Display flickering was determined to be a temporary system issue and was resolved following a unit reset.
-No further faults noted after corrective actions.
-Unit passed full functional testing and was deemed safe for clinical use.
Completed by-DC
⚠️Problem Description
Functionality test
Coston, Xiraiyah
Timeline
📋
▶
2
Work Order Created Dec 8, 4:00 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 8, 4:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:54m
⏳4.9 business days
⏱️
▶
2
Labor Added Dec 12, 3:22 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:3d 22h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Hannah ShawDec 15, 10:53 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 19h
📨
▶
2
Status: Invoice Pending Dec 15, 11:05 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
🧾
Invoice Created Dec 16, 8:00 AM
Invoice Number:SM-249110
Bottlenecks
Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)