Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324410 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Dec 8, 2025 → Dec 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (13 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 11, 2025
3 business days (counted)
Running total: 3 of ? biz days used
Created: Dec 8, 2025 Completed: Dec 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 11 Scheduled ▶ Running 3 3
Dispatch 0.0d
Coordinators 2.4d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.4 days
Over SLA
Billing
1.4 days
Over SLA
Created: Dec 8, 2025 Due: Dec 31, 2025 Completed: Dec 11, 2025 (20 days early)
📅
2.4 days Total Age
⏱️
2.4d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
0.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 2.4 days stuck in "Scheduled"
⏱️
Total Delay 0.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.5d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/08/2025 ALuman - dispatch to Luis Iser for SN 201020650 located at US Med Orlando
🔧 Work Performed
12/08/2025 LIser- Traveled to site and implemented FCO86600069 on two devices.
🔍 Technician Findings
12/08/2025 LIser- Traveled to site and implemented FCO86600069 on two devices.
⚠️ Problem Description
FCO86600069 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Dec 8, 4:27 PM
Work Order: WO-01324410
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Dec 8, 4:46 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-08T05:00:00.000+0000, 2025-12-08T00:00:00.000+0000, 2025-12-08T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 19m
⏱️
3x Labor Added Dec 8, 4:53 PM
Type: Labor
Status: Open
Qty: 4.5, 2, 0.25
💵
3x Expenses Added Dec 8, 9:28 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.3 business days
✔️
Status: Completed by Luis Iser Dec 10, 8:00 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 3h, 0m
⏱️
▶
2 Labor Added Dec 11, 11:56 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 59m
📄
Status: Ready to Bill by Timothy Amburgey Dec 11, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3h 44m
💰
Status: Invoiced by Josh Longway Dec 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 16m

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Dec 8, 8:00 AM
Created
Dec 8, 4:27 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03030466 Labor Open 4.5 $0.00 Dec 8, 4:53 PM
WL-03030467 Labor Open 2 $190.00 Dec 8, 4:53 PM
WL-03030468 Labor Open 0.25 $310.00 Dec 8, 4:53 PM
WL-03030850 Expenses Open 1 $0.00 Dec 8, 9:28 PM
WL-03030851 Expenses Open 1 $0.00 Dec 8, 9:28 PM
WL-03030852 Expenses Open 1 $0.00 Dec 8, 9:28 PM
WL-03034076 Labor Open 0.016666666666667 $76.00 Dec 11, 11:56 AM

Details