Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324423 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Dec 8, 2025 → Dec 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (15 biz days early)
Active: 1 biz days
🕐 Clock stopped: Tech Off Site (Dec 9, 2025)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 8, 2025 Tech Off Site: Dec 9, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 9 Scheduled ▶ Running 1 1
Dec 9 → Dec 9 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.2d
Field Work 3.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.2 days
Field Work
3.5 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 8, 2025 Due: Dec 31, 2025 Completed: Dec 13, 2025 (18 days early)
📅
4.3 days Total Age
⏱️
3.6d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 9, 2025
Visit 2 Dec 12, 2025
Visit 3 Dec 13, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 3.6 days stuck in "07e-Partial Project"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Tech Off Site
3.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.6d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/08/2025 RArnold - Dispatching to Konsta for SN#100016745 located at US MED in PA

🔧 Work Performed
IMPLEMENTED FCO86600066 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600066 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📋
Work Order Created Dec 8, 4:59 PM
Work Order: WO-01324423
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Dec 8, 5:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-08T13:00:00.000+0000, 2025-12-09T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 21m
🔧
Status: Tech On Site by Konstantin Barsky Dec 9, 3:20 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 21h 58m, 0m
⏳ 4.0 business days
⏱️
4x Labor Added Dec 13, 1:27 PM
Type: Labor
Status: Open
Qty: 0.5, 2, 1, 0.25
🚗
▶
2 2x Travel Added Dec 13, 1:54 PM
2x Travel Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3d 22h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 15, 2:23 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 0h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 0h
💰
Status: Invoiced by Josh Longway Dec 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Tech Off Site
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Dec 9, 8:00 AM
Created
Dec 8, 4:59 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03036966 Labor Open 0.5 $0.00 Dec 13, 1:27 PM
WL-03036967 Labor Open 2 $142.50 Dec 13, 1:27 PM
WL-03036968 Labor Open 1 $155.00 Dec 13, 1:27 PM
WL-03036969 Labor Open 0.25 $0.00 Dec 13, 1:27 PM
WL-03036977 Travel Open 10 $0.00 Dec 13, 1:54 PM
WL-03036978 Travel Open 10 $0.00 Dec 13, 1:54 PM
WL-03038104 Labor Open 0.016666666666667 $38.00 Dec 15, 2:23 PM

Details