Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324425 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341

Dec 8, 2025 → Dec 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (15 biz days early)
Active: 1 biz days
🕐 Clock stopped: Tech Off Site (Dec 9, 2025)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 1 of ? biz days used
Created: Dec 8, 2025 Tech Off Site: Dec 9, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 9 Scheduled ▶ Running 1 1
Dec 9 → Dec 9 Tech On Site ▶ Running 0 1
Dispatch 0.0d
Coordinators 1.2d
Field Work 3.5d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.2 days
Field Work
3.5 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 8, 2025 Due: Dec 31, 2025 Completed: Dec 13, 2025 (18 days early)
📅
4.2 days Total Age
⏱️
3.7d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 9, 2025
Visit 2 Dec 13, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 3.7 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Tech Off Site
3.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/08/2025 RArnold - Dispatching to Konsta for SN#100016745 located at US MED in PA

🔧 Work Performed
IMPLEMENTED FCO86600057 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600057 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
FCO86600057 V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600057

Timeline

📋
Work Order Created Dec 8, 5:07 PM
Work Order: WO-01324425
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Dec 8, 5:22 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 14m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-09T13:00:00.000+0000
🔧
Status: Tech On Site by Konstantin Barsky Dec 9, 2:45 PM
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 21h 23m, 0m
⏳ 4.0 business days
⏱️
4x Labor Added Dec 13, 5:32 PM
Type: Labor
Status: Open
Qty: 0.5, 2.5, 0.25
✔️
Status: Completed by Konstantin Barsky Dec 13, 5:38 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 4d 2h, 0m
⏳ 1.0 business days
⏱️
Labor Added Dec 15, 1:22 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 15, 1:41 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 20h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 1h
💰
Status: Invoiced by Josh Longway Dec 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Tech Off Site
Duration: 3.5 business days (threshold: 2.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Dec 9, 8:00 AM
Created
Dec 8, 5:07 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03037010 Labor Open 0.5 $0.00 Dec 13, 5:32 PM
WL-03037011 Labor Open 2.5 $213.75 Dec 13, 5:32 PM
WL-03037012 Labor Open 0.25 $155.00 Dec 13, 5:32 PM
WL-03037013 Labor Open 0.25 $0.00 Dec 13, 5:32 PM
WL-03038005 Labor Open 0.016666666666667 $38.00 Dec 15, 1:22 PM

Details