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WO-01324427 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Genesis Medical Center Silvis — 801 Illini Dr, Silvis IL, 61282

Dec 8, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 13, 2025
✗ SLA Missed (3 biz days late)
Active: 7 biz days
🕐 Clock stopped: Invoiced (Dec 17, 2025)
▶ Clock Running
Status: Created
Dec 8 → Dec 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 9, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: Tech On Site
Dec 9 → Dec 15, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Closed
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 15 → Dec 16, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 6 of ? biz days used
0d
▶ Clock Running
Status: Closed
Dec 16 → Dec 16, 2025
0 business days (counted)
Running total: 6 of ? biz days used
1d
▶ Clock Running
Status: Incomplete
Dec 16 → Dec 17, 2025
1 business day (counted)
Running total: 7 of ? biz days used
Created: Dec 8, 2025 Invoiced: Dec 17, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 8 → Dec 8 Created ▶ Running 0 0
Dec 8 → Dec 9 Scheduled ▶ Running 1 1
Dec 9 → Dec 15 Tech On Site ▶ Running 4 5
Dec 15 → Dec 15 Tech Off Site ▶ Running 0 5
Dec 15 → Dec 15 Completed ▶ Running 0 5
Dec 15 → Dec 15 Closed ▶ Running 0 5
Dec 15 → Dec 16 Incomplete ▶ Running 1 6
Dec 16 → Dec 16 Completed ▶ Running 0 6
Dec 16 → Dec 16 Closed ▶ Running 0 6
Dec 16 → Dec 17 Incomplete ▶ Running 1 7
Dispatch 0.0d
Coordinators 1.2d
Field Work 3.5d
Incomplete 2.6d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
1.2 days
Field Work
3.5 days
Over SLA
Incomplete (excluded from total)
2.6 days
Billing
0.0 days
Created: Dec 8, 2025 Due: Dec 13, 2025 Completed: Dec 17, 2025 (3 days late)
📅
7.2 days Total Age
⏱️
3.5d in Tech On Site Longest Stage
🔄
11 transitions Status Changes
⚠️
2.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Israel Martell — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 8, 2025
Visit 2 Dec 12, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 3.5 days stuck in "Tech On Site"
⏱️
Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
1.2d / 2.0d SLA
Tech On Site
3.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Incomplete
2.6d
07e-Partial Project
2.0d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/08/2025 RArnold-dispatching to Israel

🔧 Work Performed
12/09/2025 - IM - Installation/Upgrade MX700
🔍 Technician Findings
12/09/2025 - IM - Installation/Upgrade MX700
⚠️ Problem Description
PSA project name: #Trinity2025EnterpriseHPM Silvis - MX Upgrade Resource Request number: RR-0354140 Site Name: Genesis Medical Center Silvis Site Address: Genesis Medical Center Silvis Illini Dr 801 Silvis, Illinois 61282-1804 US Service District HPMC1-01 Project Scope: Equipment Installation Notes: o (1) 3P with Tool for assisting with SW upgrades - (41) MX40 Telemetry Pack Deployment (13) MX450 to replace MP30 (CCU) (26) X3 to replace X2’s (31) MP5 Upgrades to Rev N and new inlets installed Support (15-20) Support MX monitor upgrades Implementation Solutions: • New arms for monitor mounting 12/ 8 – 12/12 (Monday and Friday planned travel days) • 12/9: 7:00 am- 5pm • 12/10: 7:00 am- 5pm • 12/11: 7:00 am- 5pm Vendor Credentialing: Symplr Scheduled Start: 08 Dec 2025 08:00 AM Scheduled End: 12 Dec 2025 Contacts Email: Phone: Project Manager: Tom Sagstetter tom.sagstetter@philips.com (715) 210-4278 Lead TC/FSE: Cesar Rangel cesar.rangel@philips.com (708) 375-9607 District Manager: Kaleena Carlson kaleena.carlson@philips.com (763) 568-1388 Site Contact: Cindy Kawlewski Cynthia.Kawlewski@mercyone.org 309-281-4935 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600743334 3P with Tool for assisting with SW upgrades o Will help with hardware install o Will help support software upgrades [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Installation

Timeline

📋
Work Order Created Dec 8, 5:25 PM
Work Order: WO-01324427
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Dec 8, 5:37 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-08T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 11m
🔧
Status: Tech On Site by Israel Martell Dec 9, 4:26 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 49m
⏱️
Labor Added Dec 9, 6:09 PM
Type: Labor
Status: Open
Qty: 14
💵
2x Expenses Added Dec 9, 9:06 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.4 business days
💵
Expenses Added Dec 11, 5:28 PM
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Dec 11, 5:36 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Dec 11, 5:44 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 4x Expenses Added Dec 11, 5:55 PM
4x Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.8 business days
⏱️
2x Labor Added Dec 14, 8:10 PM
Type: Labor
Status: Open
Qty: 2, 11
🚗
▶
2 Status: Tech Off Site Dec 14, 8:17 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Israel Martell
From: Completed
To: Closed
Duration in Previous: 0m
⚠️
Status: Incomplete by Sean Currie Dec 15, 1:05 PM
From: Closed
To: Incomplete
Duration in Previous: 16h 47m
💵
▶
2 3x Expenses Added Dec 15, 7:13 PM
3x Expenses Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 6h 8m, 0m
⚠️
Status: Incomplete by Sean Currie Dec 16, 12:29 PM
From: Closed
To: Incomplete
Duration in Previous: 17h 15m
⏳ 2.0 business days
🏁
Status: Closed by Israel Martell Dec 17, 4:34 PM
From: Incomplete
To: Closed
Duration in Previous: 1d 4h
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 18, 9:10 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 35m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Dec 19, 1:11 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🚨 13.0 business days
🧾
Invoice Created Jan 8, 10:50 AM
Invoice Number: SM-249630

Bottlenecks

Tech On Site
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Israel Martell
Scheduled
Dec 8, 8:00 AM
Created
Dec 8, 5:25 PM
Invoice #
SM-249630

Work Details (21)

Name Type Status Qty Amount Date
WL-03032029 Labor Open 14 $1,330.00 Dec 9, 6:09 PM
WL-03032301 Expenses Open 1 $338.18 Dec 9, 9:06 PM
WL-03032302 Expenses Open 1 $428.70 Dec 9, 9:06 PM
WL-03034747 Expenses Open 1 $119.97 Dec 11, 5:28 PM
WL-03034765 Expenses Open 1 $359.54 Dec 11, 5:36 PM
WL-03034766 Expenses Open 1 $280.81 Dec 11, 5:36 PM
WL-03034786 Expenses Open 1 $387.28 Dec 11, 5:44 PM
WL-03034802 Expenses Open 1 $0.00 Dec 11, 5:55 PM
WL-03034803 Expenses Open 1 $0.00 Dec 11, 5:55 PM
WL-03034804 Expenses Open 1 $80.03 Dec 11, 5:55 PM
WL-03034801 Expenses Open 1 $60.09 Dec 11, 5:55 PM
WL-03034813 Expenses Open 1 $55.00 Dec 11, 5:59 PM
WL-03034814 Expenses Open 1 $55.00 Dec 11, 5:59 PM
WL-03034815 Expenses Open 1 $55.00 Dec 11, 5:59 PM
WL-03034816 Expenses Open 1 $55.00 Dec 11, 5:59 PM
WL-03034817 Expenses Open 1 $55.00 Dec 11, 5:59 PM
WL-03037460 Labor Open 2 $210.00 Dec 14, 8:10 PM
WL-03037461 Labor Open 11 $1,045.00 Dec 14, 8:10 PM
WL-03038525 Expenses Open 1 $149.60 Dec 15, 7:13 PM
WL-03038526 Expenses Open 1 $149.60 Dec 15, 7:13 PM
WL-03038527 Expenses Open 1 $149.60 Dec 15, 7:13 PM

Details