Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324440 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 9, 2025 → Dec 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (6 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Dec 19, 2025)
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Dec 9 → Dec 19, 2025
8 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 9, 2025 Completed: Dec 19, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0
Dec 9 → Dec 19 Assigned ▶ Running 8 8
Dispatch 0.0d
Coordinators 9.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.0 days
Over SLA
Billing
0.2 days
Created: Dec 9, 2025 Due: Dec 30, 2025 Completed: Dec 19, 2025 (11 days early)
📅
9.0 days Total Age
⏱️
9.0d in Assigned Longest Stage
🔄
4 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 9.0 days stuck in "Assigned"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
9.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

📄 Description
CAL. LEAK,10-7 W/NW25 ADAPTER

Timeline

📋
▶
4 Work Order Created Dec 9, 8:08 AM
Work Order Created → Technician Assigned → Status: Assigned → Parts Added
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⚠️ 9.0 business days
✔️
Status: Completed by Kim Pearson Dec 19, 3:00 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 10d 6h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Dec 22, 8:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
📨
▶
2 Status: Invoice Pending Dec 22, 10:18 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249716

Bottlenecks

Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 9, 8:08 AM
Invoice #
SM-249716

Work Details (1)

Name Type Status Qty Amount Date
WL-03031057 Parts Open 1 $489.00 Dec 9, 8:09 AM

Details