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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324453 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Atrium Health - Cleveland Carolina Health — 201 E Grover St, Shelby NC, 28150

Dec 9, 2025 → Dec 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 23, 2025
✓ SLA Met (5 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Dec 16, 2025)
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Dec 9 → Dec 12, 2025
3 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 16, 2025
2 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 9, 2025 Completed: Dec 16, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0
Dec 9 → Dec 12 Assigned ▶ Running 3 3
Dec 12 → Dec 16 Scheduled ▶ Running 2 5
Dispatch 0.2d
Coordinators 5.8d
Field Work 0.0d
Billing 1.5d
✓ SLA Met
Dispatch
0.2 days
Coordinators
5.8 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Dec 9, 2025 Due: Dec 23, 2025 Completed: Dec 16, 2025 (7 days early)
📅
5.3 days Total Age
⏱️
4.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 4.0 days stuck in "Assigned"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Assigned
4.0d / 0.5d SLA
Scheduled
1.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/11/2025 EMartin dispatching to FSE onsite per request for mon 12/15/25

12/09/2025 EMartin per FSE will attempt to get back onsite sometime this week if possible WO will be dispatched once requested by FSE 

12/09/2025 SRobinson- Created follow up WO as requested. (Old WO-01310807) -follow up notes - Incorrect Part delivered. Part# was correct but actual part in box was not. Returning part and need to reschedule repair.


-Previous notes -

12/04/2025 Cever updated to Dec 8th per FSE

11/05/2025 EMartin quote amended on 11/01/25 awaiting approval currently in sent status to Danny Williams

11/03/2025 EMartin per FSE getting with Fady on device as it keeps failing the repair with multiply attempts 

10/23/2025 EMartin per FSE getting with Fady on device as it keeps failing the repair with multiply attempts 

10/22/2025 EMartin reached out to FSE via teams for update on device

🔧 Work Performed
Travel to site. Get to Biomed. setup equipment, wait for part to arrive. Completed repair successfully. All T&V tests passed.
🔍 Technician Findings
O2 connector needs replacement. Repair
⚠️ Problem Description
Taqiyy Coley Upon initial inspection of device failed, System Leak Verification: Pressure Drop over 10s OPERATOR FAIL cmH2O FAIL
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📋
Work Order Created Dec 9, 9:12 AM
Work Order: WO-01324453
Type: Repair
Priority: PC
👷
▶
2 Technician Assigned Dec 9, 11:00 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 1h 48m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Dec 12, 2:42 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-15T13:00:00.000+0000
⏳ 2.0 business days
⏱️
3x Labor Added Dec 15, 7:13 PM
Type: Labor, Travel
Status: Open
Qty: 2, 67
✔️
▶
2 Status: Completed Dec 15, 9:25 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Patricia Gordon
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.3 business days
⏱️
▶
2 Labor Added Dec 17, 8:34 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 11h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:12 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Dec 19, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Assigned
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Dec 15, 8:00 AM
Created
Dec 9, 9:12 AM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03038522 Labor Open 2 $155.00 Dec 15, 7:13 PM
WL-03038523 Labor Open 2 $190.00 Dec 15, 7:13 PM
WL-03038524 Travel Open 67 $0.00 Dec 15, 7:13 PM
WL-03040316 Labor Open 0.016666666666667 $38.00 Dec 17, 8:34 AM

Details