Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324488 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Sutter Mather — 3707 Schriever Ave, Mather CA, 95655

Dec 9, 2025 → Dec 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (15 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 9, 2025)
0d
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 9, 2025 Completed: Dec 9, 2025
Coordinators 0.0d
Billing 2.1d
✓ SLA Met
Coordinators
0.0 days
Billing
2.1 days
Over SLA
Created: Dec 9, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
1.1 days Total Age
⏱️
8.0d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
7.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 8.0 days stuck in "Closed"
⏱️
Total Delay 7.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
0.0d / 2.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
1.1d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Dec 9, 11:02 AM
Work Order: WO-01324488
Type: CSOL Services
Priority: PSM
⏱️
▶
2 Labor Added Dec 9, 11:13 AM
Labor Added → Status: Completed
✔️
Status: Completed by Breyn Bailey
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11m, 0m
⚠️ 8.0 business days
📄
Status: Ready to Bill by Caitlin Mcgee Dec 18, 5:53 PM
From: Closed
To: Ready to Bill
Duration in Previous: 9d 6h
📨
Status: Invoice Pending by Hannah Shaw Dec 19, 9:22 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 15h 28m
💰
▶
2 Status: Invoiced Dec 19, 4:52 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-249583

Bottlenecks

Closed
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready to Bill
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Breyn Bailey
Scheduled
Dec 8, 2:00 PM
Created
Dec 9, 11:02 AM
Invoice #
SM-249583

Work Details (1)

Name Type Status Qty Amount Date
WL-03031238 Labor Open 2 $70.00 Dec 9, 11:13 AM

Details