Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324493 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Emory University — 1364 Clifton Rd NE, Atlanta GA, 30322

Dec 9, 2025 → Feb 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 7, 2026
✗ SLA Missed
Active: 0 biz days
Paused: 40 biz days
🕐 Clock stopped: Completed (Feb 6, 2026)
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸40d
⏸ Clock Paused
Status: Ready for Release
Dec 9 → Feb 6, 2026
40 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 9, 2025 Completed: Feb 6, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0
Dec 9 → Feb 6 Ready for Release ⏸ Paused 40 —
Feb 6 → Feb 6 Assigned ▶ Running 0 0
Dispatch 0.3d
Holding 40.7d (excluded)
Coordinators 0.0d
Billing 3.0d
✗ SLA Missed
Dispatch
0.3 days
Holding (excluded from total)
40.7 days
Coordinators
0.0 days
Billing
3.0 days
Over SLA
Created: Dec 9, 2025 Due: Jan 7, 2026 Completed: Feb 6, 2026 (29 days late)
📅
41.0 days Total Age
⏱️
40.7d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
4.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 40.7 days stuck in "Ready for Release"
⏱️
Total Delay 4.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
40.7d
Assigned
0.0d / 0.5d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/24/2025 EMartin reached out to FSE for update on signed EL to close WO

12/09/2025 EMartin escalated to Mandy for update on how to proceed previous WO was debriefed as device could not be located 

12/09/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01252216) -Follow up notes - Need EWO for WO-14053754


-Previous notes -

11/24/2025 EMartin sent reminder email 

09/18/2025 EMartin rcvd email from Latoya Anderson "The location listed is correct, and a Tuesday 8:00 a.m. start time will work" replied advising onsite 12/02/25 at 8 am

09/11/2025 YEspino Called 404-989-1147 to follow up with Latoya over the previous email sent over the Pm info sent in. Was able to speak to Latoya but she advised she hasn't gotten to it, Advised that i would follow back up with her next week to give her more time.


09/02/2025 YEspino Called 404-989-1147 to speak to Latoya Anderson to verify the Pm info sent in for the site. Was able to speak to Latoya and she asked for an email to be sent out because she was currently not at her desk. Email: latoya.anderson@emoryhealthcare.org

🔧 Work Performed
Exception Letter
⚠️ Problem Description
Sparq Ultrasound System IP 88807482 SN USD2010909
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Dec 9, 11:13 AM
Work Order: WO-01324493
Type: Preventive Maintenance
Priority: PC
✅
Status: Ready for Release by Erin Martin Dec 9, 1:16 PM
From: Entered
To: Ready for Release
Duration in Previous: 2h 3m
🚨 41.0 business days
👷
▶
4 Technician Assigned Feb 6, 4:07 PM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 59d 2h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 11, 11:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 16h

Bottlenecks

Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Dec 9, 11:13 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03095724 Labor Open 0.016666666666667 $38.00 Feb 6, 4:08 PM

Details