5 business days from creation · Target: Dec 16, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Dec 9 → Dec 12, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
Created: Dec 9, 2025Completed: Dec 12, 2025
Business Days Used3 / 5
05d budget
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 9 → Dec 9
Created
▶ Running
0
0 / 5
Dec 9 → Dec 9
Ready for Scheduling
▶ Running
0
0 / 5
Dec 9 → Dec 12
Assigned
▶ Running
3
3 / 5
Dispatch0.0d
Coordinators3.7d
Billing0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Billing
0.0 days
Created: Dec 9, 2025
Due: Dec 16, 2025
Completed: Dec 12, 2025 (4 days early)
📅
3.7 daysTotal Age
⏱️
3.6d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
3.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Dec 10, 2025
Visit 2Dec 12, 2025
AI Analysis
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Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay3.6 days stuck in "Assigned"
⏱️
Total Delay3.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12.15.25 hshaw - changed SMC to FSWP.
GE Portal showing below;
12.10.2025 UNIT was staged for trainee to troubleshoot/locate root-cause of issue
🔧Work Performed
12.12.2025
-Inspected unit due to lockout condition.
-Located missing footboard and reinstalled securely.
-Lockout condition was cleared once footboard was properly installed.
-Unit was powered on and all functions were tested for proper operation.
-Unit passed functional testing and was returned to service.
Completed by-DC
🔍Technician Findings
-Unit was found in a locked-out state due to missing footboard.
-Lockout is designed to engage when required components are not installed.
-After reinstalling the footboard, lockout condition was resolved and unit operated normally.
-No further issues noted.
Completed by-DC
⚠️Problem Description
Requested by Xiraiyah Coston: Functionality test
Timeline
📋
▶
2
Work Order Created Dec 9, 1:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Dec 9, 2:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From:Ready for Scheduling
To:Assigned
Duration in Previous:35m
⏳2.0 business days
⏱️
3x Labor Added Dec 10, 4:51 PM
Type:Labor, Travel
Status:Open
Qty:0.66666666666667, 1.5, 33
⏳2.9 business days
⏱️
▶
2
Labor Added Dec 12, 3:48 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:3d 1h, 0m
⏳2.0 business days
📄
▶
2
Status: Ready to Bill Dec 15, 11:02 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3m
💰
Status: Invoiced by Hannah ShawDec 15, 11:10 AM
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
🧾
Invoice Created Dec 16, 8:00 AM
Invoice Number:SM-249110
Bottlenecks
Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)