Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324542 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Dec 9, 2025 → Dec 12, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Dec 16, 2025
✓ SLA Met (2 biz days early)
Active: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 9 → Dec 9, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Dec 9 → Dec 12, 2025
3 business days (counted)
Running total: 3 of 5 biz days used
Created: Dec 9, 2025 Completed: Dec 12, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 9 Created ▶ Running 0 0 / 5
Dec 9 → Dec 9 Ready for Scheduling ▶ Running 0 0 / 5
Dec 9 → Dec 12 Assigned ▶ Running 3 3 / 5
Dispatch 0.0d
Coordinators 3.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Billing
0.0 days
Created: Dec 9, 2025 Due: Dec 16, 2025 Completed: Dec 12, 2025 (4 days early)
📅
3.7 days Total Age
⏱️
3.6d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 10, 2025
Visit 2 Dec 12, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 3.6 days stuck in "Assigned"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
3.6d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12.10.2025 UNIT was staged for trainee to troubleshoot/locate root-cause of issue
🔧 Work Performed
12.12.2025 Inspected unit due to lockout condition. Located missing footboard and reinstalled securely. Lockout condition was cleared once footboard was properly installed. Unit was powered on and all functions were tested for proper operation. Unit passed functional testing and was returned to service.
🔍 Technician Findings
Unit was found in a locked-out state due to missing footboard. Lockout is designed to engage when required components are not installed. After reinstalling the footboard, lockout condition was resolved and unit operated normally. No further issues noted.
⚠️ Problem Description
Functionality test, Requested by-Xiraiyah Coston
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Dec 9, 1:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 9, 2:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35m
⏳ 2.0 business days
⏱️
Labor Added Dec 10, 4:55 PM
Type: Labor
Status: Open
Qty: 1.75
⏳ 2.9 business days
⏱️
▶
2 3x Labor Added Dec 12, 12:45 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2d 22h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 15, 10:47 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 22h
📨
▶
2 Status: Invoice Pending Dec 15, 11:05 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created Dec 16, 8:00 AM
Invoice Number: SM-249110

Bottlenecks

Assigned
Duration: 3.6 business days (threshold: 4.0 business hours)
Exceeded by 3.1 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Dec 9, 1:34 PM
Invoice #
SM-249110

Work Details (4)

Name Type Status Qty Amount Date
WL-03033279 Labor Open 1.75 $0.00 Dec 10, 4:55 PM
WL-03035897 Labor Open 0.66666666666667 $0.00 Dec 12, 12:45 PM
WL-03035898 Labor Open 1.75 $0.00 Dec 12, 12:45 PM
WL-03035899 Travel Open 33 $0.00 Dec 12, 12:45 PM

Details