Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324686 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Adventhealth East Orlando — 7727 Lake Underhill Rd, Orlando FL, 32822

Dec 10, 2025 → Dec 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 20, 2025
✓ SLA Met (2 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 17, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 10, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → Dec 10 Assigned ▶ Running 0 0
Dec 10 → Dec 17 Scheduled ▶ Running 5 5
Dispatch 0.1d
Coordinators 5.3d
Field Work 1.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
5.3 days
Over SLA
Field Work
1.0 days
Created: Dec 10, 2025 Due: Dec 20, 2025 Completed: Dec 17, 2025 (3 days early)
📅
6.0 days Total Age
⏱️
5.3d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay 5.3 days stuck in "Scheduled"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
2.0d

💬 Activities, Notes & Communications

🔧 Work Performed
12/16/2025 LIser- Assisted on assembling VS30x14_RFID SCANNER_6600756889
🔍 Technician Findings
12/16/2025 LIser- Assisted on assembling VS30x14_RFID SCANNER_6600756889
⚠️ Problem Description
PSA project name: AH EAST ORLANDO_ED RESULT WAITING_INTEGRATED VS30x14_RFID SCANNER_6600756889 Resource Request number: RR-0355300 Site Name: AdventHealth East Orlando Site Address: 7727 Lake Underhill Rd Orlando, FL 32822 Service District HPMC3-01 Project Scope: Notes: Please schedule Thomas +2 intermediate Progressive resources to check-in, prep, and configure (14) VS30 and VHM arms. Thank you! Vendor Credentialing: Vendormate Scheduled Start: 16 Dec 2025 08:00 AM Scheduled End: 16 Dec 2025 Contacts Email: Phone: Project Manager: Jacalyn Miller jacalyn.miller@philips.com (386) 627-4824 Lead TC/FSE: Thomas Kim District Manager: Donovan Hinkle donovan.hinkle@philips.com (407) 653-3195 Site Contact: Vicente Ulpino vicente.ulpino@adventhealth.com (407) 790-8999 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600756889.01 EarlyVue VS30 Vitals monitor [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
Work Order Created Dec 10, 7:09 AM
Work Order: WO-01324686
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Dec 10, 7:53 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 44m, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-16T13:00:00.000+0000
⚠️ 5.0 business days
💵
Expenses Added Dec 16, 9:12 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 3x Labor Added Dec 16, 9:42 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled
To: Completed
Duration in Previous: 6d 13h
🏁
Status: Closed by Luis Iser Dec 17, 2:46 PM
From: Completed
To: Closed
Duration in Previous: 17h 4m
📋
Status: 07e-Partial Project by Timothy Amburgey Dec 18, 9:09 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 22m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 19, 1:10 PM
From: 07e-Partial Project, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 4h, 0m
⚠️ 9.0 business days
🧾
Invoice Created Jan 2, 4:15 PM
Invoice Number: SM-249625

Bottlenecks

Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Dec 16, 8:00 AM
Created
Dec 10, 7:09 AM
Invoice #
SM-249625

Work Details (4)

Name Type Status Qty Amount Date
WL-03038935 Expenses Open 1 $0.00 Dec 16, 9:12 AM
WL-03040092 Labor Open 4.5 $475.00 Dec 16, 9:42 PM
WL-03040093 Labor Open 3.5 $420.00 Dec 16, 9:42 PM
WL-03040094 Labor Open 4.5 $475.00 Dec 16, 9:42 PM

Details