Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324717 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 10, 2025 → Dec 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (4 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Dec 10 → Dec 24, 2025
10 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 10, 2025 Completed: Dec 24, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → Dec 24 Assigned ▶ Running 10 10
Dispatch 0.6d
Coordinators 10.5d
Billing 0.4d
✓ SLA Met
Dispatch
0.6 days
Over SLA
Coordinators
10.5 days
Over SLA
Billing
0.4 days
Created: Dec 10, 2025 Due: Dec 31, 2025 Completed: Dec 24, 2025 (7 days early)
📅
11.0 days Total Age
⏱️
10.5d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
12.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 84 days old
🚨
Primary Delay 10.5 days stuck in "Assigned"
⏱️
Total Delay 12.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.6d / 0.5d SLA
Assigned
10.5d / 0.5d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 600 MODULE

Timeline

📋
Work Order Created Dec 10, 9:52 AM
Work Order: WO-01324717
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Dec 10, 3:02 PM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 5h 10m
🚨 11.0 business days
✔️
Status: Completed by Kim Pearson Dec 24, 9:20 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 18h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Tami Dawe Dec 29, 10:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 0h
📨
▶
3 Status: Invoice Pending Dec 29, 1:27 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-250073

Bottlenecks

Entered
Duration: 5.2 business hours (threshold: 4.0 business hours)
Exceeded by 1.2 business hours
Assigned
Duration: 10.5 business days (threshold: 4.0 business hours)
Exceeded by 10.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 10, 9:52 AM
Invoice #
SM-250073

Work Details (1)

Name Type Status Qty Amount Date
WL-03033103 Parts Open 1 $929.50 Dec 10, 3:02 PM

Details