Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324736 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Alta Bates Medical Center — 2450 Ashby Avenue, Berkeley CA, 94705

Dec 10, 2025 → Dec 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 10, 2025)
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Closed
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 10, 2025 Completed: Dec 10, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → Dec 10 Scheduled ▶ Running 0 0
Dec 10 → Dec 10 Closed ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.4 days
Created: Dec 10, 2025 Due: Dec 31, 2025 Completed: Dec 10, 2025 (21 days early)
📅
0.2 days Total Age
⏱️
1.9d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay 1.9 days stuck in "Closed"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Tolls

Timeline

📋
▶
3 Work Order Created Dec 10, 10:37 AM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
👷
Technician Assigned by Wayne Rush
Technician: a0h8Y00000I6MpRQAV, Diane Rovatsos
🏁
▶
2 Status: Closed Dec 10, 10:51 AM
Status: Closed → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Wayne Rush Dec 10, 12:01 PM
From: Closed, Completed
To: Completed, Closed
Duration in Previous: 1h 10m
⏳ 2.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 11, 2:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
📨
Status: Invoice Pending by Hannah Shaw Dec 11, 3:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 16m
💰
Status: Invoiced by Hannah Shaw Dec 11, 5:21 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 48m
⏳ 2.8 business days
🧾
Invoice Created Dec 15, 6:13 PM
Invoice Number: SM-248789

Bottlenecks

Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Nov 30, 10:36 AM
Created
Dec 10, 10:37 AM
Invoice #
SM-248789

Work Details (1)

Name Type Status Qty Amount Date
WL-03032728 Expenses Open 1 $17.99 Dec 10, 10:52 AM

Details