Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324754 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 10, 2025 → Dec 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (8 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Assigned
Dec 10 → Dec 18, 2025
6 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 10, 2025 Completed: Dec 18, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 10 → Dec 10 Created ▶ Running 0 0
Dec 10 → Dec 18 Assigned ▶ Running 6 6
Dispatch 0.0d
Coordinators 6.9d
Field Work 3.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
6.9 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
0.3 days
Created: Dec 10, 2025 Due: Dec 31, 2025 Completed: Dec 22, 2025 (9 days early)
📅
8.9 days Total Age
⏱️
6.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay 6.9 days stuck in "Assigned"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
6.9d / 0.5d SLA
Completed
3.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
4 Work Order Created Dec 10, 11:45 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
⚠️ 7.0 business days
✔️
Status: Completed by Kim Pearson Dec 18, 9:42 AM
From: Assigned
To: Completed
Duration in Previous: 7d 21h
⏳ 3.0 business days
🏁
Status: Closed by Tami Dawe Dec 22, 2:10 PM
From: Completed
To: Closed
Duration in Previous: 4d 4h
📄
Status: Ready to Bill by Tami Dawe Dec 23, 9:07 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 56m
📨
▶
3 Status: Invoice Pending Dec 23, 11:13 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-249817

Bottlenecks

Assigned
Duration: 6.9 business days (threshold: 4.0 business hours)
Exceeded by 6.4 business days
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 10, 11:45 AM
Invoice #
SM-249817

Work Details (1)

Name Type Status Qty Amount Date
WL-03032817 Parts Open 1 $603.50 Dec 10, 11:45 AM

Details