📍 US Med Equip - Exton — 436 Creamery Way, Exton PA, 19341
Dec 10, 2025 → Dec 13, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Tech Off Site (Dec 10, 2025)
0d
▶ Clock Running
Status: Created
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 10 → Dec 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 10, 2025Tech Off Site: Dec 10, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 10 → Dec 10
Created
▶ Running
0
0
Dec 10 → Dec 10
Scheduled
▶ Running
0
0
Dec 10 → Dec 10
Tech On Site
▶ Running
0
0
Dispatch0.0d
Coordinators0.0d
Field Work2.6d
Billing1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
2.6 days
Over SLA
Billing
1.5 days
Over SLA
Created: Dec 10, 2025
Due: Dec 31, 2025
Completed: Dec 13, 2025 (18 days early)
📅
2.6 daysTotal Age
⏱️
3.6d in 07e-Partial ProjectLongest Stage
🔄
6 transitionsStatus Changes
⚠️
1.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1Dec 10, 2025
Visit 2Dec 12, 2025
Visit 3Dec 13, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 84 days old
🚨
Primary Delay3.6 days stuck in "07e-Partial Project"
⏱️
Total Delay1.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech Off Site
2.6d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.6d
Ready to Bill
1.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/10/2025 RArnold -Dispatching to Konsta for SN#201017391 located at US MED in Pa
🔧Work Performed
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍Technician Findings
IMPLEMENTED FCO86600069 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄Description
V60 Ventilator
📞Call Description
FCO86600069
📋
0-0-0
Completed Dec 19, 2025
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
FCO 69
i. Tools: Multimeter, electrical safety analyzer & Torque Screwdriver. -YES
ii. Prontoforms – uploaded and correct template -YES
iii. DRPTA – uploaded -YES
iv. CSR – signed and uploaded to ServiceMax- YES
v. Part- Appropriate parts per device and quantity (each IP debriefed should have a part consumed) -YES
vi. EMSAR Requirements (do not include in task
📅
WO-01324848 - FCO - V60 Vent - Exton - US Med Equip - Exton
Dec 10, 2025 8:00am – 5:00pm
Work Order: WO-01324848
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-14084479
Location: US Med Equip - Exton
Address: 436 Creamery Way, Exton, PA 19341
Manufacturer: Philips Healthcare
Model #: V60 Vent
Serial #: 201017391
Contact Name: Lee Dean
Contact Phone: 201-300-7724
Contact Email: lde
Timeline
📋
▶
4
Work Order Created Dec 10, 2:16 PM
Work Order Created → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician:Konstantin Barskiy
🗓️
Status: Scheduled by Rebecca Arnold
From:Entered
To:Scheduled
Duration in Previous:3m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For:2025-12-10T13:00:00.000+0000
🔧
Status: Tech On Site by Konstantin BarskyDec 10, 2:28 PM
From:Scheduled, Tech On Site
To:Tech On Site, Tech Off Site
Duration in Previous:8m, 0m
⏳3.0 business days
⏱️
▶
2
4x Labor Added Dec 13, 6:33 PM
4x Labor Added → 3x Travel Added
🚗
3x Travel Added
Type:Travel, Expenses
Status:Open
Qty:200, 50, 1
✔️
Status: Completed by Konstantin BarskyDec 13, 6:49 PM
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:3d 4h, 0m
⏳1.0 business days
⏱️
▶
2
Labor Added Dec 15, 2:21 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From:Closed
To:07e-Partial Project
Duration in Previous:1d 19h
⏳4.0 business days
📄
Status: Ready to Bill by Timothy AmburgeyDec 18, 3:12 PM
From:07e-Partial Project
To:Ready to Bill
Duration in Previous:3d 0h
💰
Status: Invoiced by Josh LongwayDec 19, 4:01 AM
From:Ready to Bill
To:Invoiced
Duration in Previous:12h 48m
Bottlenecks
Tech Off Site
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.5 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)