Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324952 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Dec 11, 2025 → Dec 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 2, 2026
✓ SLA Met (9 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Dec 11 → Dec 18, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Dec 11, 2025 Completed: Dec 18, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 18 Assigned ▶ Running 5 5
Dispatch 0.2d
Coordinators 6.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.2 days
Coordinators
6.0 days
Over SLA
Billing
0.2 days
Created: Dec 11, 2025 Due: Jan 2, 2026 Completed: Dec 18, 2025 (15 days early)
📅
6.0 days Total Age
⏱️
6.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 83 days old
🚨
Primary Delay 6.0 days stuck in "Assigned"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Assigned
6.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE TS 300 PUMP MODULE

Timeline

📋
Work Order Created Dec 11, 9:01 AM
Work Order: WO-01324952
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Dec 11, 10:50 AM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1h 49m
⚠️ 6.0 business days
✔️
Status: Completed by Tami Dawe Dec 18, 10:37 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 23h, 0m
📄
Status: Ready to Bill by Kim Pearson Dec 19, 9:48 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 10m
📨
▶
3 Status: Invoice Pending Dec 19, 11:35 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-249606

Bottlenecks

Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Dec 11, 9:01 AM
Invoice #
SM-249606

Work Details (1)

Name Type Status Qty Amount Date
WL-03033952 Parts Open 1 $905.50 Dec 11, 10:50 AM

Details