Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (12 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Dec 11 → Dec 12, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Dec 11, 2025Completed: Dec 12, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 11 → Dec 11
Created
▶ Running
0
0
Dec 11 → Dec 12
Assigned
▶ Running
1
1
Dispatch0.0d
Coordinators2.0d
Billing11.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.0 days
Over SLA
Billing
11.6 days
Over SLA
Created: Dec 11, 2025
Due: Jan 2, 2026
Completed: Dec 10, 2025 (23 days early)
📅
0.0 daysTotal Age
⏱️
10.3d in Invoice PendingLongest Stage
🔄
5 transitionsStatus Changes
⚠️
10.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1Dec 8, 2025
Visit 2Dec 9, 2025
Visit 3Dec 10, 2025
AI Analysis
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Completed with significant delays
Invoiced • 83 days old
🚨
Primary Delay10.3 days stuck in "Invoice Pending"
⏱️
Total Delay10.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Closed
0.9d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
10.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Building 20 new non-vs 7 range calibrate leaks. Solder class tube, body, top cap. Grind down excessive solder and solder on copper tube. Leak check leaks. Pump down leak and fill with 45 PSI of helium. pinch and cut copper tube. Solder pinch ends and install cap. Clean of leaks. Leaks are done and are ready for plating
🔍Technician Findings
.
⚠️Problem Description
Building 20 new non-vs 7 range calibrate leaks. Solder class tube, body, top cap. Grind down excessive solder and solder on copper tube. Leak check leaks. Pump down leak and fill with 45 PSI of helium. pinch and cut copper tube. Solder pinch ends and install cap. Clean of leaks. Leaks are done and are ready for plating
Dec 12, 2025 4:41pm
@MICHAEL MCNAMARA I reviewed & moved WO to RTB.
Timeline
📋
▶
3
Work Order Created Dec 11, 11:21 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Tim Dinh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
⏱️
▶
2
3x Labor Added Dec 12, 9:16 AM
3x Labor Added → Status: Completed
✔️
Status: Completed by Tim Dinh
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:21h 55m, 0m
📄
Status: Ready to Bill by Hannah ShawDec 12, 4:40 PM
From:Closed
To:Ready to Bill
Duration in Previous:7h 22m
⏳1.9 business days
📨
Status: Invoice Pending by Hannah ShawDec 15, 4:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 23h
🚨10.9 business days
💰
▶
2
Status: Invoiced Dec 30, 1:28 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-249150
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Invoice Pending
Duration: 10.3 business days (threshold: 2.0 business days)