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← WO Overview

WO-01325022 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Kaiser Roseville Medical Center — 1600 Eureka Rd., Roseville CA, 95661

Dec 11, 2025 → Dec 21, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (7 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Dec 21, 2025)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 15, 2025
2 business days (counted)
Running total: 2 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 21, 2025
4 business days (counted)
Running total: 6 of ? biz days used
Created: Dec 11, 2025 Completed: Dec 21, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 11 → Dec 11 Created ▶ Running 0 0
Dec 11 → Dec 11 Scheduled ▶ Running 0 0
Dec 11 → Dec 15 Ready for Scheduling ▶ Running 2 2
Dec 15 → Dec 21 Scheduled ▶ Running 4 6
Coordinators 7.7d
Billing 1.3d
✓ SLA Met
Coordinators
7.7 days
Over SLA
Billing
1.3 days
Created: Dec 11, 2025 Due: Dec 31, 2025 Completed: Dec 21, 2025 (10 days early)
📅
6.7 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
5.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Dec 14, 2025
Visit 2 Dec 15, 2025
Visit 3 Dec 16, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 83 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 5.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.7d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/13/2025 2040 LM w/Juilan re NAR; LM w/CW, DC; 1159 CW decline; 10/13/2025 1511 DC decline; 10/28/2025 NNL ; 1304 SZ avail; 1317 LM w/Julian re cnfm; 1319 Julian cnfm; 1341 ack cnfm; LM w/SZ; 1644 SZ ack cnfm; 12/11/2025 1228 Julian req. Roseville M-T, Sacramento W-Th; 1259 ack msg; LM w/SZ; 1351 SZ okay ; 1449 LM w/Julian re cfm; 12/15/2025 0945 CM 2nd msg w/Julian; 1016 Julian cnfm; ack cnfm; LM w/SZ; 1108 SZ ack cnfm

Timeline

📋
▶
2 Work Order Created Dec 11, 1:01 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
💵
▶
2 2x Expenses Added Dec 14, 3:54 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🗓️
Status: Scheduled by Caitlin Mcgee Dec 15, 11:10 AM
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 3d 22h
⏱️
2x Labor Added Dec 15, 2:23 PM
Type: Labor, Expenses
Status: Open
Qty: 18
⏳ 3.0 business days
💵
Expenses Added Dec 17, 9:28 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
6x Labor Added Dec 17, 6:12 PM
Type: Labor
Status: Open
Qty: 0.5, 0.25, 4, 1, 8
💵
▶
2 Expenses Added Dec 17, 6:18 PM
Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.7 business days
💵
2x Expenses Added Dec 19, 5:51 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 0.8 business days
✔️
▶
2 Status: Completed Dec 21, 1:07 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Susan Zorn
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
📄
Status: Ready to Bill by Wayne Rush Dec 23, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 3h
📨
Status: Invoice Pending by Hannah Shaw Dec 23, 4:42 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16m
🧾
▶
2 Invoice Created Dec 24, 3:14 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 22h 32m

Bottlenecks

Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Susan Zorn
Scheduled
Dec 15, 2:00 PM
Created
Dec 11, 1:01 PM
Invoice #
SM-249867

Work Details (17)

Name Type Status Qty Amount Date
WL-03037345 Expenses Open 1 $52.00 Dec 14, 3:54 PM
WL-03037346 Travel Open 60 $42.00 Dec 14, 3:54 PM
WL-03037352 Expenses Open 1 $817.82 Dec 14, 3:57 PM
WL-03038105 Labor Open 18 $720.00 Dec 15, 2:23 PM
WL-03038106 Expenses Open 1 $52.00 Dec 15, 2:24 PM
WL-03040370 Expenses Open 1 $0.00 Dec 17, 9:28 AM
WL-03041154 Labor Open 0.5 $20.00 Dec 17, 6:12 PM
WL-03041152 Labor Open 0.25 $10.00 Dec 17, 6:12 PM
WL-03041153 Labor Open 4 $950.00 Dec 17, 6:12 PM
WL-03041155 Labor Open 0.25 $10.00 Dec 17, 6:12 PM
WL-03041156 Labor Open 1 $40.00 Dec 17, 6:12 PM
WL-03041157 Labor Open 8 $950.00 Dec 17, 6:12 PM
WL-03041168 Expenses Open 1 $52.00 Dec 17, 6:18 PM
WL-03041170 Expenses Open 1 $145.33 Dec 17, 6:21 PM
WL-03041171 Expenses Open 1 $145.34 Dec 17, 6:21 PM
WL-03043943 Expenses Open 1 $5.00 Dec 19, 5:51 PM
WL-03043944 Expenses Open 1 $5.00 Dec 19, 5:51 PM

Details