📍 UCSF Medical Center — 745 Parnassus Ave, San Francisco CA, 94122
Dec 11, 2025 → Feb 22, 2026
✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (34 biz days late)
Active: 47 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Dec 11 → Dec 29, 2025
11 business days (counted)
Running total: 11 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Dec 29 → Feb 22, 2026
36 business days (counted)
Running total: 47 of ? biz days used
Created: Dec 11, 2025Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Dec 11 → Dec 11
Created
▶ Running
0
0
Dec 11 → Dec 11
Scheduled
▶ Running
0
0
Dec 11 → Dec 29
Ready for Scheduling
▶ Running
11
11
Dec 29 → Feb 22
Scheduled
▶ Running
36
47
Dispatch0.0d
Coordinators47.9d
Billing2.8d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.9 days
Over SLA
Billing
2.8 days
Over SLA
Created: Dec 11, 2025
Due: Dec 31, 2026
Completed: Feb 22, 2026 (312 days early)
📅
47.7 daysTotal Age
⏱️
36.2d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
48.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
50 linesWork Details
🚩
6 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
6 On-Site Visits
6 on-site visits — critical red flag: repeated failure to resolve
Visit 1Feb 15, 2026
Visit 2Feb 16, 2026
Visit 3Feb 17, 2026
Visit 4Feb 18, 2026
Visit 5Feb 19, 2026
Visit 6Feb 20, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 83 days old
🚨
Primary Delay36.2 days stuck in "Scheduled"
⏱️
Total Delay48.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
11.7d / 1.0d SLA
Scheduled
36.2d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/11/2025 NNL ; 1310 EJ avail; 1324 LM w/Jonathan re cnfm; 12/15/2025 1359 CM 2nd msg w/Jonathan; 12/17/2025 1819 CM 3rd msg w/Jonathan; 12/19/2025 0915 CM 4th msg w/Jonathan; 1625 Jonathan cnfm; 1727 ack cnfm; LM w/EJ; 12/29/2025 1210 CM 2nd msg w/EJ; 1712 ej ack cnfm
📅
Vendormate
Feb 16, 2026 2:00pm – 6:00pm
Work Order: WO-01325079
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005QASHYA4
📅
Vendormate
Feb 17, 2026 4:00pm – 12:00am
Work Order: WO-01325079
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005QASHYA4
📅
Vendormate
Feb 18, 2026 4:00pm – 12:00am
Work Order: WO-01325079
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005QASHYA4
📅
Vendormate
Feb 19, 2026 4:00pm – 12:00am
Work Order: WO-01325079
Location: UCSF Medical Center
Address: 745 Parnassus Ave, San Francisco, CA 94122
Contact Name: Jonathan Pierre
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000005QASHYA4
Timeline
📋
▶
2
Work Order Created Dec 11, 1:25 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Entered, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
🚨12.0 business days
👷
▶
2
Technician Assigned Dec 29, 5:19 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:18d 3h
🚨35.8 business days
⏱️
▶
3
9x Labor Added Feb 19, 7:03 PM
9x Labor Added → 4x Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type:Labor
Status:Open
Qty:0.5
⏱️
4x Labor Added
Type:Labor
Status:Open
Qty:8
💵
21x Expenses Added Feb 19, 7:38 PM
Type:Expenses, Travel
Status:Open
Qty:1, 34
💵
10x Expenses Added Feb 19, 8:16 PM
Type:Expenses
Status:Open
Qty:1
⏱️
Labor Added Feb 20, 12:34 PM
Type:Labor
Status:Open
Qty:8.5
💵
Expenses Added Feb 20, 12:43 PM
Type:Expenses
Status:Open
Qty:1
⏳1.0 business days
✔️
Status: Completed by Erin JonesFeb 22, 12:03 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:54d 18h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushFeb 26, 12:26 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 0h
📨
Status: Invoice Pending by Timothy AmburgeyFeb 26, 1:36 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1h 9m
⏳3.0 business days
💰
▶
2
Status: Invoiced Mar 2, 9:22 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254990
Bottlenecks
Ready for Scheduling
Duration: 11.7 business days (threshold: 1.0 business days)
Exceeded by 10.7 business days
Scheduled
Duration: 36.2 business days (threshold: 2.0 business days)
Exceeded by 34.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)